Assistant Front Office Manager

Hampton by Hilton London Gatwick Airport; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel seeks a Front Office Supervisor to enhance guest services and manage daily operations. Ideal candidates will have a strong background in hospitality sales, excellent leadership abilities, and a commitment to guest satisfaction. Join us to drive excellence in an exceptional team environment.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Free Gym Access

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• 1-2 years' experience in hospitality sales with proven record.
• Strong leadership and team management skills.
• Exceptional communication and presentation skills.

Responsibilities

• Lead front office team to deliver outstanding guest service.
• Manage front office operations and check-in/out processes.
• Recruit, train, and mentor front desk staff.

Skills

Leadership

Communication

Organizational Skills

Tools

CRM Software

Microsoft Office

Job description

Social network you want to login/join with:

Hampton by Hilton London Gatwick Airport

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c7f45fe41a34

Job Views:

15

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Hampton by Hilton, London Gatwick Airport is situated at the North
Terminal of London Gatwick Airport, which is the UK's second largest airport.
With 194 bedrooms, restaurant and bar serving up to 500 covers a day in peak
season, the hotel has a gym facility onsite and has 2 meeting rooms, each able
to accommodate up to 20 delegates.

We pride ourselves on investing in our people and delivering outstanding
customer service. If you have the ambition to continuously improve, deliver
results with excellence, show that you care and act with integrity then come
and join us, this is just the job for you!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Free Gym Access
• Refer a Friend scheme
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR ATOUR HOTEL

What you'll be doing..

• Assist
  the Front Office Manager in leading the front office team to deliver
  outstanding guest service, ensuring every guest feels valued and welcomed
• Address
  guest needs promptly and professionally, building lasting impressions and
  guest loyalty
• Oversee
  daily front office operations, including check-in/out processes, room
  assignment accuracy, and seamless billing, with a focus on efficient
  processes to minimize wait times and uphold high service standards
• Recruit,
  train, and mentor front desk staff to create a positive, collaborative
  environment; conduct regular training sessions to maintain service
  standards and empower team members to handle guest inquiries confidently
• Act
  as the primary contact for guest concerns, handling complaints with empathy
  and efficiency, and collaborating with other departments to ensure smooth
  operations and guest satisfaction
• Help
  to manage front office budgets, control expenses, and participate in
  financial forecasting, overseeing cash handling and monitoring accounts receivable
  for accuracy and compliance
• Maintain
  records of occupancy, rates, and guest profiles, preparing daily, weekly,
  and monthly reports, and share insights with senior management
• Motivate
  the team to achieve upselling targets by suggesting room upgrades and
  additional services; collaborate with sales and marketing teams to promote
  hotel packages and local partnerships
• Ensure
  front desk operations comply with hotel safety standards, oversee
  emergency procedures, and maintain a secure environment for guests and
  team members

What We Need from You:

• Minimum
  of 1-2 years’ experience in sales within the hospitality or events sector,
  with a proven record of achieving sales targets and managing client
  relationships effectively
• Strong
  leadership and people management skills, with the ability to inspire and
  develop a sales team to meet ambitious goals
• Exceptional
  communication and presentation skills, both written and verbal, with a
  professional and persuasive approach
• An
  understanding of sales principles and strategies, with experience in
  strategic planning, forecasting, and performance analysis
• Proficiency
  in CRM software and Microsoft Office, with the ability to generate and
  analyse sales data
• Highly
  organised, able to prioritise tasks and manage multiple projects in a
  fast-paced environment
• Flexibility
  to work outside of regular hours, including evenings and weekends
• A
  positive, proactive approach with the ability to identify and act on new
  opportunities in line with hotel objectives

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.