Assistant Front Office Manager

Leonardo Hotels; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hotel chain in Oxford is seeking an Assistant Front Office Manager to supervise operations and ensure exceptional guest experiences. Responsibilities include training colleagues and proposing strategies to enhance guest care. The ideal candidate brings positive energy and a proactive attitude. This role offers various benefits including company perks, recognition schemes, and training opportunities for career progression.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Ability to make suggestions to enhance guest care.
• Experience in coaching new team members.
• Positive and energetic attitude at work.

Responsibilities

• Supervise Front Office operations.
• Ensure guest needs are met from arrival through to departure.

Skills

Guest care strategy suggestions

Upselling

Coaching and training

Proactive problem solving

Positive energy

Job description

Overview

Be Yourself– Be a Champion for Your Team – Be Leonardo

As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.

Responsibilities

• Supervise Front Office operations and ensure that guests’ needs are met from arrival through to departure.

Qualifications

• Be yourself!
• Make suggestions to maximise our guest care strategies
• Maximise revenue by supporting with upselling
• Coach and train new team members to help them reach their full potential
• Work alongside the Front Office Manager to bring proactive solutions to the table
• Bring your positive energy to work with you every day

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week and our Employee Awards Celebration
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as an Assistant Manager! Our Assistant Managers hold key roles in supporting team members and Heads of Department every day, so we support your skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop your business and people skills we also offer an 8-month “Fast Forward Programme” to help you progress to the next stage in your career! With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!