Assistant Front Office Manager

ibis, ibis Styles, ibis budget; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager in London. This role involves supporting the Front Office Manager in daily operations, enhancing team performance, and ensuring exceptional guest experiences. Ideal candidates will possess strong communication and organizational skills, and a commitment to excellent service.

Benefits

Free night stays in UK hotels

30% discount in Accor restaurants

Complimentary meals on duty

Discounted hotel rates globally

Apprenticeship opportunities

Continuous learning through Accor Academy

Support for personal and professional wellbeing

Opportunities across 5000 hotels

Participation in sustainability initiatives

Additional benefits subject to availability

Qualifications

• Great communication skills.
• Well organized.
• Problem solving abilities.
• Fully flexible working schedule.

Responsibilities

• Assist the Front Office Manager to ensure smooth operation at the desk.
• Motivate and train staff to provide high standards of guest care.
• Deal with guest complaints and ensure guest satisfaction.

Skills

Communication

Organization

Problem Solving

Flexibility

Job description

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Company Description

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Company Description

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Job Description

To assistant the FOM to ensure a smooth operation of all services at the desk , to contribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures, to motivate and train staff to the highest standards of guest care, welcome and quality service.

• Present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To ensure that your team is developed to provide a hospitable service to the standard lay down by the Standards Training Manual.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
• To maintain vigilance regarding possible fraud, theft and potential security risks.
• To have a full understanding of all systems and programme e.g. Tars, etc.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained with effective communication with the lobby team.
• To support with initiative and commitment the overall objectives of the business in terms of, revenues, costs and team work – whilst developing your personal competency levels.
• To be a good example of the company dress code and appearance standards – ensuring that your team fully comply with these.
• Make sure you and your staffs are providing excellent service to guests.
• Deal with guest complaints.
  
  

As Part Of Our Team You Can Have

• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)
  
  

Qualifications

• Great communication skills.
• Well organized.
• Problem solving abilities.
• Fully Flexible working schedule
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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