Assistant Front Office Manager

Valor Hospitality Careers UK; Guildford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading hospitality company in Guildford is seeking an Assistant Front Office Manager to drive hotel standards and deliver exceptional guest experiences. The ideal candidate will have a proven track record in hospitality and leadership skills. This role offers flexible hours, competitive pay, and numerous benefits including discounts and wellness programs. Ambitious growth plans for 2025 indicate excellent career development opportunities.

Benefits

Exclusive staff discounts

Discounted stays for friends and family

50% off in restaurants and bars

Free meals on duty

High-street discount access

Cycle to Work Scheme savings

Refer-a-friend bonuses

Healthcare Cash Plan options

Qualifications

• Proven track record in hospitality roles.
• Experience in supervisory or manager position preferred.
• Ability to lead a high-performing team.

Responsibilities

• Monitor guest satisfaction and set departmental targets.
• Lead the front office team and enhance hotel standards.
• Flexibility to work various shifts and days.

Skills

Driving standards

Delivering guest experiences

Leadership

Commercial expertise

Innovation

Flexibility

Job description

£28,365.79 Per Annum / £13.64 Per Hour, 40 Hours per week

We are seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering exceptional guest experiences. This role may be suitable for candidates with experience as a supervisor or in a Reception Manager position.

The successful candidate will lead with purpose and vision, using their commercial expertise to enhance hotel standards. Innovation and responsiveness to various situations are essential qualities.

Key responsibilities include monitoring guest satisfaction, setting departmental targets, and leading the front office team. Building a high-performing team is crucial to success.

Our hotel operates 7 days a week, 365 days a year, requiring flexibility to work various shifts and days, especially during evenings and weekends. Shift patterns and hours are flexible and can be discussed at interview.

We offer career development opportunities, including nationally recognized apprenticeships and comprehensive brand training. Details of popular courses are available on our careers pages.

In addition to competitive pay, benefits include:

• Exclusive discounts for staff, friends, and family, including hotel room rates from £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount in our restaurants and bars.
• Free meals on duty.
• Access to high-street discounts on various shops and experiences.
• Up to 40% savings through our Cycle To Work Scheme.
• Refer-a-friend bonuses starting at £250.

We prioritize your health and wellbeing through:

• Wellness activities, healthy lunches, wellbeing walks, and pay day treats.
• Access to our Employee Assistance Programme, offering free confidential support 24/7 for physical, mental, and financial wellbeing.
• Healthcare Cash Plan options starting at £5 per month.

We support your career growth with:

• Fully funded apprenticeship programs.
• Internal development initiatives to support your growth.
• Monthly and annual service awards to recognize your achievements.

If you're interested in joining our team, we welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age. We operate 37 hotels across the UK under leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We have ambitious growth plans for 2025 and beyond.