Assistant Front Office Manager

InterContinental Hotels Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to elevate guest experiences at a vibrant hotel. In this dynamic role, you will lead a dedicated team, ensuring that every guest feels valued and receives exceptional service. Your day-to-day will involve overseeing front office operations, managing staff performance, and connecting with the community to promote a unique hotel identity. If you thrive in a fast-paced environment and possess a strong service mindset, this opportunity is perfect for you to shine and make a significant impact in the hospitality industry.

Qualifications

• 6+ years in hotel front office/guest service experience, with 2+ years in a managerial role.
• Strong service mindset, excellent leadership, and communication skills.

Responsibilities

• Deliver exceptional guest experiences and manage front office operations.
• Inspire and manage a team while ensuring high service levels and guest satisfaction.

Skills

Customer Service

Interpersonal Skills

Leadership

Communication Skills

Multi-tasking

Problem Solving

Education

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Administration

Tools

Opera

Microsoft Office Suite

Quore

JDS

Job description

Hotel: Hong Kong TST (HKGKH), 11 Middle Road, Tsim Sha Tsui, Kowloon

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Bringing our Kimpton Brand Values into Life
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Recognizing and rewarding IHG One Reward Members for their loyalty
• Maintaining a high level of customer service and ensure guest satisfaction
• Inspiring and managing a team of front office employees across several specialisms
• Managing day-to-day staffing requirements, planning and assigning work and establishing performance and development goals for the team
• Training and monitoring all service levels provided by employees to guests and other fellow employees
• Connecting with the community for building a distinct Kimpton identity
• Ensuring all employees follow IHG policy and procedures
• Supervising all duties performed by the team
• Addressing guest complaints and resolving issues efficiently
• Communicating a clear and consistent message in driving guest satisfaction and desired financial results by conducting meetings
• Reporting to Front Office Manager and performing any other job-related duties as assigned

What we need from you

• A minimum of 6 years in hotel front office / guest service experience, with at least 2 years at managerial role
• A bachelor’s degree in hospitality management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills
• Multi-tasking abilities and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Experience using Opera,Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.