Assistant Front Office Manager

ADAGIO; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel seeks an Assistant Front Office Manager in Birmingham. This role includes managing guest relations and daily operations while leading a front office team to deliver outstanding service. Ideal candidates will have supervisory experience and a commitment to fostering a positive environment.

Qualifications

• Previous supervisory or management experience required.

Responsibilities

• Manage guest relations and resolve complaints.
• Oversee front desk operations and staff training.
• Ensure compliance with safety and hygiene policies.

Skills

Customer Relations

Management

Sales Techniques

Job description

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Assistant Front Office Manager, Birmingham

Client: ADAGIO

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

7471bcd43dc6

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

We are seeking a qualified Assistant Front Office Manager to oversee the front desk operations at our Birmingham location. The successful candidate will be responsible for managing guest relations, ensuring smooth daily operations, and leading the front office team to deliver exceptional service.

Main Responsibilities

• Customer Relations: Develop close relationships with guests, anticipate needs, handle complaints, and promote the hotel's image.
• Professional Techniques / Production: Implement pricing policies, maintain accurate databases, manage guest documentation, and oversee overbooking procedures.
• Talent and Culture Responsibilities: Conduct training, onboarding, and foster a positive team environment aligned with hotel standards and legislation.
• Commercial / Sales: Train staff in sales techniques and promote loyalty programs.
• Management and Administration: Oversee invoicing, cash handling, and update performance dashboards.
• Hygiene / Personal Safety / Environment: Ensure compliance with safety, hygiene, and environmental policies, including security and energy-saving initiatives.

Qualifications

Previous supervisory or management experience required.

Additional Information

We are committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent.