Assistant Front Of House Manager

The Scotsman Hotel; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel in Scotland is seeking an Assistant Front of House Manager to lead the Front of House team and deliver exceptional guest service. Ideal candidates will have experience in luxury hotels, strong leadership abilities, and a passion for guest satisfaction. The role offers staff meals, discounts, and opportunities for career development, all within a dynamic work environment.

Benefits

TRONC electronic tips – keep 100% of tips

Wagestream – access to earned pay

30% discount on food and cinema tickets

Hotel and apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals during shifts

Flexible working options

Career development through Scotsman Steps training

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Experience in a luxury hotel Front of House role.
• Availability to work shifts, including evenings and weekends.

Responsibilities

• Lead the Front of House team, ensuring smooth operations.
• Provide exceptional guest service.
• Motivate and develop the team.

Skills

Customer service attitude

Leadership and team motivation

Problem-solving

Professional presentation

Guest satisfaction passion

Opera Cloud knowledge

Job description

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Client:

The Scotsman Hotel

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

389eeb2e96ea

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

The Scotsman Hotel, 20 North Bridge, Edinburgh, Edinburgh, EH1 1TR

About Us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with over 40 venues including bars, restaurants, and hotels across Scotland.

Position Summary:

As the Assistant Front of House Manager, you will lead the Front of House team, including Concierge & Reception, ensuring smooth operations and exceptional guest service at Scotland’s iconic hotel. This role offers an excellent opportunity to showcase your leadership and guest service skills in a prestigious environment.

The Person:

The ideal candidate will have:

• A positive attitude towards customer service
• Friendly and approachable demeanor
• Leadership and team motivation skills
• Ability to work independently and solve problems
• Experience in a luxury hotel Front of House role
• Professional presentation
• Strong leadership and team development skills
• Passion for guest satisfaction
• Opera Cloud knowledge is a plus

Experience with computerised reservations, especially Opera, is advantageous.

The Person:

• Experience in a similar management role
• Leadership skills and team spirit
• Availability to work shifts, including evenings and weekends

What We Offer:

• TRONC electronic tips – staff keep 100% of tips
• Wagestream – access up to 40% of earned pay and set automatic savings
• 30% discount on food and cinema tickets across Scotland
• Hotel and apartment discounts
• Access to Scotsman Perks Benefits Portal
• Staff meals during shifts
• Flexible working options
• Career development through Scotsman Steps training
• Head Office Development Days
• Refer a Friend Scheme

The Process:

If interested, apply now and our team will contact you.