Assistant Financial Center Manager

Berkshire Bank; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen engagierten Mitarbeiter für die Filialleitung, der die Kundenbeziehungen stärkt und die Filialoperationen überwacht. In dieser spannenden Rolle unterstützen Sie den Financial Center Manager, um eine Verkaufs- und Servicementalität zu fördern. Ihre Hauptaufgaben umfassen die Schulung des Personals, die Sicherstellung einer hervorragenden Kundenerfahrung und die Einhaltung von Vorschriften. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• 3-5 Jahre Erfahrung im Filialbankwesen erforderlich.
• Nachweisliche Entscheidungsfindung und Führungsfähigkeiten.

Responsibilities

• Unterstützung des Financial Center Managers bei der Kundenbeziehungspflege.
• Coaching und Entwicklung des Filialpersonals zur Erreichung von Verkaufszielen.
• Überwachung der täglichen Filialoperationen und Einhaltung der Vorschriften.

Skills

Kundenservice

Verkauf

Kommunikationsfähigkeiten

Fähigkeit zum Multitasking

Führungskompetenz

Problemlösungsfähigkeiten

Education

High School Diplom oder gleichwertig

Tools

Salesforce

Relationship Builder

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Financial Center Manager
Status: Non-Exempt
Grade: 7
Pay Range: $20.50 - $35.99
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Norwich, CT - 108 Salem Tpk

Purpose/Objective:

Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and ensuring that the entire team consistently provides excellent customer service.

Key Accountabilities:

1. Customer Service & Sales: Educates clients on our products and services offered in the branches and digitally. Initiates, processes, and closes various loans, including Consumer, Home Equities, and Small Business. Manages client relationships using tools like the Relationship Builder and Salesforce. Refers clients to partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage. Leads lobby management, ensures prompt assistance, and thanks clients for their business. Resolves routine and complex client issues. Assists clients with digital banking adoption. Ensures proper documentation and compliance for all accounts. (35%)
2. Branch Sales & Leadership: Supports the Financial Center Manager in building a sales culture to achieve branch and bank-wide goals. Coaches, develops, and trains staff. Monitors client experience quality and branch standards. Communicates policies, programs, and objectives. Leads staff meetings and huddles. Maintains awareness of banking regulations and branch security. Reviews legal documents when necessary. Keeps up-to-date with new products and promotes them. (35%)
3. Operations Management: Assists in daily branch operations, including opening and closing, security adherence, and providing backup support. Handles client transactions and exceptions. Maintains branch appearance and supplies. Reviews reports and may oversee audits. (20%)
4. Personnel & Compliance: Participates in staff performance management, including recommending adjustments and resolving personnel issues. Assists in hiring and scheduling. Ensures compliance with banking laws and policies. (10%)

Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry for SAFE Act purposes. Availability for Saturday hours and travel to nearby offices is required.

Qualifications:

• High school diploma or equivalent
• 3-5 years of branch banking experience
• Proven decision-making, leadership, and problem-solving skills

Skills & Knowledge:

• Excellent customer service and sales skills
• Strong communication and interpersonal skills
• Ability to multitask and supervise effectively

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.