Assistant Finance Officer (Hybrid)

Essential Employment; Wollaton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Assistant Finance Officer for a hybrid role in Lincoln. You will be the first point of contact for Credit Control and manage customer enquiries, including debt assessments and preparing cases for court. The position offers £12.21ph and full-time temporary work. Ideal candidates should possess strong customer service skills and experience in debt recovery.

Qualifications

• Experience in handling customer enquiries and managing communication effectively.
• Ability to assess financial circumstances of debtors.
• Strong organizational skills for managing multiple queries.

Responsibilities

• Manage live phone calls and emails as first point of contact for Credit Control.
• Refer complex debts to the Senior Credit Controller.
• Prepare debt cases for County Court action.

Skills

Customer service

Communication

Debt recovery

Job description

Assistant Finance Officer (Hybrid) needed in Lincoln, £12.21ph

Hybrid working following initial on-site training. Once competency is displayed, 2 days office-based with 3 days home working.

Hours are 9am - 5:15pm Mon-Thurs and 9am - 4:30pm Friday.

• Take live phone calls and manage incoming emails to be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
• Manage Tier 1 questions, providing copy invoices, taking card payments, dealing with care breaks and adjustments.
• Refer queries to originating departments as necessary and monitor receipt of responses.
• Liaise with originating department regarding appropriate further recovery action/write off.
• Refer complex debts to the Senior Credit Controller.
• Make contact with debtors by telephone, letter, and email.
• Assess debtors to establish their financial circumstances and ability to pay.
• Report any problems with the achievement of debt review targets to the Senior Credit Controller.
• Review invoices and reminder letters for quality control.
• Provide advice on debt recovery process as and when required.
• Prepare debt cases for County Court action.
• Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.

This is a full-time role on a temporary basis.

If you are interested in the role, please apply with your CV, quoting the reference number.

Essential Employment is an Equal Opportunities Employer.