Assistant Facilities Manager – Operations & Projects

Greater London Authority; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

The Greater London Authority is seeking a facilities specialist to lead project management and hard services operations at City Hall and historic sites. Responsibilities include managing outsourced contracts, overseeing service delivery, and ensuring compliance with safety regulations while maintaining a welcoming environment for all users.

Qualifications

• Project management experience for complex projects is essential.
• Proven track record of managing outsourced hard services contracts required.
• Experience in maintaining and conserving historic monuments is necessary.

Responsibilities

• Lead in project management and delivery of hard services operations.
• Manage hard services project plans, ensuring timely and budget-compliant delivery.
• Oversee condition surveys and health and safety inspections at all sites.

Skills

Project management

Managing outsourced services

Maintaining historic monuments

CAFM and CAD systems

Building regulations knowledge

Emergency planning

MS Office

Job description

About the team

The role of the Facility Management Unit is to ensure that the GLA’s headquarters at City Hall, the GLA demised space at Union Street and the national heritage assets of Trafalgar Square and Parliament Square Gardens are managed effectivity, meet the needs of those using them and comply with statutory requirements, providing a suitable and safe environment for everyone. The responsibility for managing the Squares is set out in the Greater London Authority Act 1999 and covers the care, control, management and prevention of abuses. The Unit is split into 3 teams covering hard services (engineering, maintenance and infrastructure), support services (including security and accommodation) and amenities and events (including cleansing, porterage, catering and hospitality). Managing and delivering projects ranging from building works, refurbishments, events through to office moves are common across all 3 work streams.

About the role

This role is the facilities specialist leading in project management and the day to day management and delivery of hard services and infrastructure facilities operations. This includes setting the standards, tone and culture for hard services to create a safe, welcoming and inclusive customer experience at the Authority’s core sites at City Hall, Union Street, and the iconic listed sites at Trafalgar Square and Parliament Square Garden

What your day will look like

• Multi-tasking across a range of subject areas and prioritising your work
• Ensuring that City Hall and the GLA demised space at Union Street are available and that all the key services and facilities are operational.
• Working with the FM Helpdesk team and picking up any escalated issues.
• Liaising with the Facilities Operations Team Leader and Facilities Managers
• Manage and develop the Facility Officer (Hard Services).
• Manage the Hard Services project plan, ensuring works are progressing on time and to budget.
• Developing and updating risk registers for the projects and provide a 360 degree project management.
• Manage the day to day delivery of the outsourced hard service contracts and associated asset registers.
• Oversee the broadcasting contract ensuring that broadcast meetings and events run smoothly.
• Carrying out condition surveys and health and safety inspections at all sites
• Carry out condition surveys and arrange and co-ordinate works on the fabric and listed monuments and structures at Trafalgar Square and Parliament Square Gardens
• Provide data and response to stakeholders on contract, utility usage.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Project management experience for complex projects
• Proven track record of managing outsourced hard services contracts
• Experience of maintaining and conserving historic monuments in a public setting
• Experience of managing and operating CAFM and CAD systems
• Good understanding of the building regulations, health and safety legislations in relation to building services
• Experience in dealing with emergencies and providing business continuity planning
• IT literate in MS office products