Assistant Facilities Manager

ISS Facilities Services; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facility management company is seeking an Assistant Facilities Manager in Canterbury. The role involves supervising teams, ensuring compliance with regulations, and handling customer inquiries. Ideal candidates will have experience in facilities management and strong leadership and client management skills. This position offers a pathway to advancing your career in a supportive environment.

Qualifications

• Experience in facilities management, ideally within hard FM environments.
• Proven leadership within a facilities or operational setting.
• Ability to work collaboratively across teams.

Responsibilities

• Support the contract management team with service solution systems.
• Lead workforce planning, including rostering and recruitment.
• Ensure compliance with health & safety legislation.
• Handle customer queries and complaints professionally.
• Drive commercial performance through cost control.

Skills

Facilities Management experience

Leadership experience

Client management skills

Communication skills

Organizational abilities

Tools

CAFM systems

Job description

Assistant Facilities Manager

Location: Canterbury

Hours of work: 40

Contract Type: Permanent


We’re looking for an Assistant Facilities Manager who’s ready to take the next step in their career.

Based on the site, you’ll be the key point of contact for local customers, helping to deliver consistent service and ensure everything runs smoothly.

Job Description

You’ll supervise and support the on-site teams, making sure work is carried out safely and to the highest standard.

Working closely with the Regional Facilities Manager, you’ll help drive service delivery, manage schedules, oversee compliance and support with training and development.

This is a great opportunity for someone looking to build their facilities management career in a supportive, well-structured environment.

Key Responsibilities

Support the contract management team with service solution systems, identifying and implementing service improvements
Lead workforce planning, including rostering, recruitment, training, and development to meet contractual requirements
Ensure full compliance with Health & Safety legislation, COSHH, audits, SOPs, and risk documentation
Manage frontline performance through effective supervision, 1-2-1s, appraisals, and succession planning
Handle customer queries and complaints professionally, ensuring correct logging and resolution procedures are followed
Drive commercial performance by controlling costs, identifying additional revenue opportunities, and supporting mobilisation activities
Maintain compliance across all HR, operational and statutory areas, including completion of Management PPM tasks

Professional and Personal Competencies/Qualifications

Facilities Management experience, ideally within a hard FM environment
Familiarity with CAFM systems desirable
Basic understanding of hard FM services and operations
Proven leadership experience within a facilities or operational setting
Strong client management and stakeholder engagement skills
Ability to work collaboratively across teams and service lines
Excellent communication and organisational abilities

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]