Assistant Facilities Manager

Jll; Hilton; On-site; GBP 25,000 - 36,000; Full time

Job summary

JLL is seeking an Assistant Facilities Manager for the Integrated Facility Management team on the Amazon account. You will lead a team delivering soft services across reception, cleaning, catering, and events to ensure smooth site operations.

Reporting to the Facilities Manager, you will coordinate vendors, manage health and safety, and support travel, meetings, and internal events while maintaining high standards.

Qualifications

• Knowledge of the Facilities/Office Services Coordinator role
• Experience in a high profile corporate environment
• Reception or hospitality experience

Responsibilities

• Manage the team providing first line soft services to the site(s) including reception, mail operations, meetings & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Coordinate with vendors, report issues, and provide cost estimates
• Conduct weekly walk-round with the vendor cleaning manager to ensure standards
• Manage helpdesk requests and respond promptly within SLAs
• Oversee daily health & safety activities, fire drills, training and equipment
• Support travel and visitor arrangements and liaise with hotels and staff
• Assist in organising internal and external client events
• Ensure conferencing facilities meet quality standards
• Oversee food and kitchen facilities and direct housekeepers
• Raise purchase orders and manage site Wiki pages
• Deputise for Building Operations Engineer / Facilities Manager when needed
• Fulfill other duties as assigned

Skills

Facilities knowledge

Customer service

Communication skills

Problem solving

Attention to detail

Education

Diploma/degree level

Job description

Reporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site. What this job involves

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customersand action queries promptly in line with service level agreements
• Manage daily health & safety issues - maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
• Travel/Visitors' support - interface with locally approved hotels - assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external Client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities - provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate
• Responsible for all other duties and tasks as assigned

Every day is different, and in all these activities, we'd encourage you to show your ingenuity

• Knowledge of the Facilities/Office Services Coordinator role
• Previous experience of working within a in a high profile corporate environment
• Previous reception or hospitality experience
• Education: Diploma/degree level
• Problem solving skill
• Good decision making
• Excellent written/verbal communications
• Spreadsheet and word processing
• Customer focused
• Good inter-personal skills
• Assertive
• Attention to detail

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an Assistant Facilities Manager for our Integrated Facility Management business line on our Amazon account dedicated team.

About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

What you can expect from us

• You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...