Assistant Facilities Consultant

Nationwide Building Society; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nationwide Building Society is seeking a proactive Assistant Facilities Consultant to manage operations in their London office. This role involves enhancing the workplace experience for employees and visitors through outstanding customer service and collaboration, ensuring a welcoming environment.

Benefits

Personal pension with employer top-up

Paid volunteering days

Life assurance

Salary sacrifice benefits

Access to health and wellness options

Performance-related bonus

Training and development opportunities

25 days holiday (pro rata)

Qualifications

• Recent experience in front of house, reception, or facilities in a corporate environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Act as point of contact for colleagues, visitors, and supply partners.
• Ensure the workplace achieves high standards in cleanliness and safety.
• Support coordination of events and activities within the workplace.

Skills

Communication

Attention to detail

Problem-solving

Job description

We are looking for a proactive and detail-oriented Assistant Facilities Consultant, to help manage facilities operations efficiently. In this role, you will work closely with the facilities team, serving as the public face of Nationwide, providing support to colleagues, contractors, and visitors at our London office.

You will engage with individuals across all levels of the organisation, influencing behaviours to enhance the workplace experience for employees. This position is key in ensuring a welcoming, professional, and seamless environment for everyone. Through exceptional customer service and workplace support, you will help create a space where guests and colleagues feel valued and well-supported.

For this job you'll spend 5 days per week based in our London office.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will act as the point of contact for colleagues, visitors and supply partners ensuring a warm and professional welcome.

Collaborating across teams to ensure the workplace achieves the highest standards in cleaning, security and safety to ensure a positive workplace culture.

You will also support the coordination of events, campaigns or social activities within the workplace.

About you

The minimum requirements for this role are:

• Recent experience in either front of house, reception or facilities, working in a corporate environment.
• Strong communication and interpersonal skills with a customer focused mindset. You'll be engaging with colleagues all the way up to Exec level.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Strong attention to detail and ability to manage workplace logistics smoothly.
• You are able to demonstrate proactive problem-solving skills.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.