Assistant F&B Service Manager - Weybridge, Surrey

Lawn Tennis Club Limited; Weybridge; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant F&B Service Manager to enhance member experiences in a prestigious club setting. This role involves supporting the F&B Service Manager in delivering exceptional service across various dining areas and events. You will play a vital part in training and motivating a team, ensuring compliance with health and safety regulations, and maximizing profitability within the Food & Beverage Department. If you possess a confident, customer-focused attitude and thrive in a dynamic environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• Confident and outgoing personality with strong customer service skills.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Support recruitment and training of a high-performing team.
• Ensure food quality and service standards are met.
• Engage with members for feedback and satisfaction.

Skills

Customer Focused

Multi-tasking

Self-motivated

Flexible working approach

Job description

Salary Up to £35K plus 10% annual bonus plus monthly service charge of about £100

Reporting To: F&B SERVICE MANAGER

Responsible For: SUPERVISORS

Main Purpose of Role:

To support the F&B Service Manager to ensure the service and experience members receive in the Club Room, Lake Room and Events is at the highest level.

Main Duties & Responsibilities:

• To support the recruitment and motivation of a team who can deliver high levels of service to our members.
• To deliver the training programme for supervisors and team members on all aspects of the job with sign-off on completion.
• To be on the floor for the majority of the working week, coaching the team and ensuring the agreed service standards are being met.
• To engage with members for feedback.
• To work with the Executive Chef and Head Chef to ensure the food quality and presentation is to the agreed standard.
• To comply with all food and beverage health, liquor and safety regulations, as well as all applicable laws both national and local.
• Maximise profitability within the Food & Beverage Department, by ensuring compliance with established budget for cost, labour and revenue benchmarks.
• To polarise shifts with the F&B Service Manager to ensure standards are always being maintained.
• To ensure all Events, both club and member, are run to members’ satisfaction.
• To act as the department lead in the absence of the F&B Service Manager
• To be fully trained in Club opening and closing procedures and Duty Management responsibilities and be prepared to support the DM rota where required.
• To undertake any other reasonable request made by the F&B Service Manager, Deputy General Manager, General Manager or CEO.

Personal Profile:

• Confident & outgoing personality
• Ability to multi-task
• Self-motivated. The ability to keep going despite setbacks. Deal with changes in priority, juggle several activities to continue to remain effective.
• Customer Focused.
• Flexible working approach with regard to operational needs.
• To be able to generate alternative approaches to problems.

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