Assistant Executive Housekeeper

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury hotel group in Greater London is seeking an Assistant Executive Housekeeper to provide an exceptional housekeeping service. The ideal candidate will have a proven track record in luxury environments, manage a diverse team, and maintain high cleanliness standards. This role requires flexibility for peak operation periods, including weekends and evenings. Attractive perks including stay discounts and health programs are available.

Benefits

MOstay program

Health benefits

Complimentary nights

Qualifications

• Proven track record in a housekeeping assistant head of department position.
• Previous experience in a luxury hotel environment.
• Ability to manage a diverse full service housekeeping team.

Responsibilities

• Upholding the highest standards of cleanliness throughout the hotel.
• Ensuring that housekeeping services are delivered at the highest standard.
• Responsible for training and development of colleagues.

Skills

Attention to detail

Team management

Operational efficiency

Customer service excellence

Job description

Overview

Assistant Executive Housekeeper, Housekeeping

SHIFT PATTERN (40 hours, 5 days per week)

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at Mandarin Oriental Mayfair, the Assistant Executive Housekeeper will provide an efficient and friendly Housekeeping service, ensuring guest and residents satisfaction is achieved throughout their Housekeeping experience.

Responsibilities

• Upholding the levels of cleanliness throughout the hotel, maintaining the highest standards and exceeding our guest expectations
• To ensure that housekeeping services for The Residences Mayfair are delivered at the highest standard
• Assist in the day to day management of the Housekeeping operation (including public areas, laundry & valet, porters and requests from our residents)
• Responsible for training and development of our colleagues, promoting an enjoyable and motivating working environment
• Responsible for departmental administration and monitoring quality and guest satisfaction

To be successful in this role you will have a proven track record in a housekeeping assistant head of department position as well as previous experience in a luxury hotel environment and have managed a diverse full service housekeeping team. This role requires flexibility to support the operation during peak periods, and will include weekend and evening work as required.

You will have excellent attention to detail, high standards for quality, be operationally hands on and able to act quickly to get things done. You will be experienced at driving results, innovative in your approach and also striving to achieve the exceptional.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 30% F&B & Spa discount.

Sustainability at Mandarin Oriental

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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