Assistant Executive Head Housekeeper

St Pancras London, Autograph Collection; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A prestigious hotel in London is seeking an Assistant Executive Head Housekeeper to uphold exceptional 5-star cleanliness standards. This role involves overseeing housekeeping operations, managing team performance, and ensuring guest satisfaction in a dynamic environment. Ideal candidates will bring strong interpersonal skills and a passion for customer service.

Benefits

31 days holiday

Annual Bonus

Private Medical Health coverage

Pension scheme participation

Life Assurance coverage

Complimentary Gym and spa access

Free meals while at work

50% discount at any of the St Pancras outlets

Marriott Discount Card

Comprehensive Training and Development programme

Qualifications

• Minimum of 4+ years of experience in a similar role.
• Exceptional interpersonal and communication skills.
• Passion for delivering excellence in customer service.

Responsibilities

• Assists in overseeing performance and work activities of the Housekeeping team.
• Manages daily operation of the housekeeping department and employees.
• Handles guest problems and complaints effectively.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

Masterpiece by Design. Dynamic by Nature

The St Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

We are looking for an Assistant Executive Head Housekeeper who is passionate about 5* standards of cleanliness and people, someone who will work well within a dynamic and fast paced environment.

Position Summary:

As Assistant Executive Head Housekeeper at St. Pancras London you will be responsible for assisting in overseeing performance and work activities of the Housekeeping team. Works with employees to clean and maintain guestrooms and public space. Responsible for completing inspections and holds people accountable for corrective action. Promotes guest and employee satisfaction while maintaining the operating budget.

Responsibilities: Here's what your journey with us entails

Managing Housekeeping Operations and Budgets

• Verifies knowledge and understanding of Health Safety regulations and make sure they are up to date.
• Assists in managing of the daily operation of the housekeeping department and employees. (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and disciplinary procedures).
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Verifies all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Monitors employee attendance and records absences/sickness
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Promoting Exceptional Customer Service

• Handles guest problems and complaints seeking assistance as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Qualifications:

• Minimum of 4+ years of experience in a similar role
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free St Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.