Assistant Executive Head Housekeeper

Sheraton Grand London Park Lane; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join the renowned Sheraton Grand London Park Lane as an Assistant Executive Head Housekeeper. This pivotal position involves managing housekeeping operations, ensuring exceptional guest service, and leading a team of hospitality professionals in a world-class hotel environment. If you're passionate about creating outstanding guest experiences and ready to further your career in a supportive company, we invite you to apply.

Benefits

Discounted room nights & food and beverage

Complimentary laundry and free meals on duty

World class training and development programs

Eligible for Service Charge

Qualifications

• Previous experience in housekeeping management preferred.
• Ability to manage teams effectively and deliver exceptional service.
• Knowledge of safety and sanitation standards.

Responsibilities

• Assists in managing housekeeping operations and budget.
• Ensures effective communication on guest room status.
• Handles guest problems and reviews satisfaction results.

Skills

Adaptability

Communication

Problem Solving

Leadership

Education

High school diploma or equivalent

Job description

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

We are hiring for an Assistant Executive Head Housekeeper.

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Service Charge

Assisting in Managing Housekeeping Operations and Budgets

• Assists in all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Management Competencies

Leadership

* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

* Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

* Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

* Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

* Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.

* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

* Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

* Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise

* Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

* Business Acumen - Understands and utilizes business information to manage everyday operations.

* Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.

* Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices. This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintain inventory systems or logs, and basic cart care.

* General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, spa linen, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.

* EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.

* Environmental Sustainability - Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.

Security/Loss Prevention

* Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.

* Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Purchasing and Materials Management

* Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

* Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills

* Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

* Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension

* Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

* Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

* Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.