Assistant Event Operations Manager

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

A prominent hotel in Bournemouth is seeking a talented Assistant Event Operations Manager to manage event operations, ensure guest satisfaction, and support a collaborative team. The ideal candidate will have over 2 years of experience in event operations and a passion for exceptional service. This full-time position includes various perks like a bonus scheme and comprehensive training.

Benefits

Bonus Scheme

Pension and Life Assurance

23 days holiday

Annual Performance Pay Review

Uniform, meals on duty, and free car-parking

Employee Assistance Program

Comprehensive Training and Development program

Qualifications

• Minimum of 2 years’ experience in event operations, food and beverage, or related area.

Responsibilities

• Support management of department operations and inventories.
• Oversee banquet equipment and supply levels.
• Coordinate setup and maintenance of event spaces.
• Lead shifts and support banquet service during events.
• Deliver outstanding guest service and gather feedback.

Skills

Event management

Team leadership

Customer service

Organizational skills

Job description

Job Summary

The Bournemouth Highcliff Marriott has a fantastic opportunity for a talented Assistant Event Operations Manager.

We are seeking a motivated and detail-orientated events specialist with a passion for delivering exceptional guest experiences. Reporting to the Conference & Banqueting Manager you will possess excellent organizational skills to lead the team, managing all aspects of event operations, from staffing and service delivery to inventory and financial oversight.

This is a full-time role working 5 days out of 7, including weekends, on a rota basis. On average 40 hours per week, which may vary depending on business needs.

We are looking to appoint someone as soon as possible so if this sounds like the job for you, don\'t delay and apply today!

Perks You Deserve

We’ll support you in and out of the workplace by offering:

• Bonus Scheme
• Pension and Life Assurance
• 23 days holiday
• Annual Performance Pay Review
• Uniform, meals on duty and free car-parking provided
• Employee Assistance Program
• Comprehensive Training and Development program

Core Responsibilities

• Supporting Management of Department Operations and Inventories
• Oversee banquet equipment, supply levels, and inventory to ensure seamless operations.
• Coordinate setup and maintenance of event spaces, ensuring alignment with Marriott standards.
• Assist in scheduling banquet staff based on event needs, budget goals, and service expectations.
• Place orders for departmental supplies including china, glassware, décor, and presentation items.

Participating in and Leading Banquet Teams

• Lead shifts and actively support banquet service during events.
• Work collaboratively with culinary and event teams to ensure flawless delivery.
• Maintain knowledge of current trends in food, wine, and event presentation to elevate the guest experience.

Providing and Ensuring Exceptional Customer Service

• Deliver outstanding guest service by creating a welcoming and attentive environment.
• Interact with clients and guests to gather feedback and resolve concerns efficiently.
• Review Meeting Planner Survey results, address service challenges and take action to improve service quality and guest satisfaction.

Conducting Human Resources Activities

• Support hiring, onboarding, and training of banquet associates.
• Train new and existing team members in service standards, event execution, and Marriott brand expectations.
• Create a culture of continuous learning and professional growth by providing regular coaching and development opportunities.
• Ensure all team members follow Marriott safety and emergency procedures.
• Recognise performance and foster a positive, collaborative team culture.

About You

Minimum of 2 years’ experience in event operations, food and beverage, or a related area in the hospitality industry.