Assistant Employment Adviser

Seetec; Lane End; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer days

Pension

Healthcare cash plan

Annual pay review

Refer a friend

BenefitHub discounts

Job summary

Seetec, a leading UK employability provider, seeks an Assistant Employment Adviser for an office-based role serving Bodmin and Liskeard. You will welcome participants, conduct assessments, and organise job-search activities to support successful job placements.

You will work with Employment Advisors to monitor progress, help overcome barriers to work, and deliver high-quality customer service. 37 hours per week with standard UK working patterns, plus a comprehensive benefits package.

Qualifications

• GCSE English and Maths (Grade C+).
• Fully IT literate; proficient in MS Office 365, Teams and Skype for Business.
• Experience in a target-driven environment and meeting contractual/quality standards.

Responsibilities

• Meet and strive to exceed performance targets and customer service standards.
• Make initial outbound welcome calls to engageParticipants after referral.
• Conduct welcome meetings and gather ID evidence for DWP start admin.
• Undertake initial assessments to identify barriers to employment and schedule follow-ups.
• Organise job search activities and assist with CVs and applications; promote opportunities.
• Provide support to in-work participants and maintain regular reviews.
• Collaborate with Employment Advisors to implement SMART development targets.
• Develop knowledge of local signposting services; source local job opportunities.

Skills

GCSE English & Maths

MS Office proficiency

Target-driven

Quality standards experience

Education

GCSE or equivalent

Tools

Microsoft Teams

Skype for Business

Microsoft 365

Job description

Key Responsibilities

• Meet, and strive to exceed personal performance targets (Key Performance) Indicators and Customer Service Standards whilst ensuring quality and compliance standards are achieved.
• Make initial outbound welcome calls to engage Participants following a referral to the scheme and sensitively handle any Participant concerns about joining the scheme or returning to work
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call, gathering identification evidence and completing all necessary start administration requirements for DWP
• Undertake initial assessments with customers, identifying potential barriers restricting the Participant moving into employment, update records and book them onto follow-up meetings with their designated Employment Advisor.
• Organise and undertake job search/job club activity on a 1-2-1 or group basis for example, preparing CV's, support with applications, promoting relevant job opportunities to customers, Reverse Marketing of Participants to employers etc.
• Act as a point of contact, provide telephone/online support to a caseload of in-work Participants.
• Provide regular reviews and ad-hoc support and advice to enable Participants to maintain employment-by ensuring effective and quality support is provided within the workplace.
• Work collaboratively with Employment Advisors to ensure that in-work plans are in place and undertaken, reviewing the achievement of SMART development targets.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Provide necessary pre-employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
  Do you have a positive and engaging personality, along with a genuine desire to help others on their journey back into employment? If so, then we could have the ideal role for you, as we're recruiting an Assistant Employment Adviser to join our amazing team!, A good working knowledge of the local labour market in the specified geographical locations

Qualifications

• GCSE or equivalent in English and Math's at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry
• Experience of working with people in the provision of 'information, advice & guidance'
• Full driving license to enable deployment across a specified geographical area (region), when required

is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of "Ex-Offenders" can be found on our website under "About us". Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877.80 p.a with these great additional benefits:

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There's also the opportunity to progress your career within the Seetec Group. Interested? is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: This is an office based role, working in Bodmin & Liskeard Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm