Assistant Donation Hub Manager

C2 Recruitment; London; On-site; GBP 26,000; Full time

Job summary

Join a well-established national charity as an Assistant Donation Hub Manager in West Norwood, London. This is a fantastic opportunity for a motivated leader passionate about retail and making a difference. You will support the hub's operations, manage logistics, and lead a diverse team, ensuring high standards of health and safety while maximizing the value of donated items. Be part of a mission-driven organization that values your contributions and offers a friendly working environment with opportunities for development and growth.

Benefits

Friendly working environment

Opportunities for development

Mission-driven organization

Qualifications

• Proven experience in a supervisory or management role, ideally in retail or charity.
• Strong organizational skills and a proactive approach.

Responsibilities

• Oversee daily operations of the donation hub with the Hub Manager.
• Lead a team of warehouse assistants and volunteers.

Skills

Leadership

Organizational Skills

Customer Service

Health and Safety Compliance

Team Management

Education

Experience in Retail Management

Experience in Charity Sector

Tools

Stock Systems

Job description

2 days ago Be among the first 25 applicants

This range is provided by C2 Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from C2 Recruitment

Retail & Non-Profit Recruitment Director | Flexible Working Advocate & Mum | Senior Recruiter | 20+ Years in Talent Acquisition

Assistant Donation Hub Manager

West Norwood, London | £25,207 per annum (London Living Wage) | Full-time (35 hours per week worked across 5 days on a 7 day rota)

Are you a motivated and hands-on leader with a passion for retail and making a difference? We’re working with a well-established national charity to recruit an enthusiastic Assistant Donation Hub Manager to join their dynamic retail team in West Norwood, London.

This is an exciting opportunity to be part of a growing operation at the heart of the charity’s retail donations strategy. The hub plays a vital role in the efficient processing and distribution of donated goods across a network of charity shops and retail partners.

About the Role:

As Assistant Hub Manager, you’ll support the overall running of the donation hub, working closely with the Hub Manager to coordinate logistics, ensure smooth day-to-day operations, and manage a diverse team of staff and volunteers. You’ll have a strong focus on health and safety, stock control, and maximising the value of donated items.

Your leadership and organisational skills will be crucial to ensuring the hub operates efficiently, meeting the needs of the charity’s retail outlets and helping to drive income that funds life-changing services and research.

Key Responsibilities:

• Oversee day-to-day operations of the donation hub in collaboration with the Hub Manager.
• Support and lead a team of warehouse assistants, drivers, and volunteers.
• Ensure effective stock handling, quality control, and item categorisation.
• Maintain high standards of health and safety and compliance within the hub.
• Drive operational improvements and support sustainability initiatives.
• Provide excellent customer service to donors and retail colleagues.

About You:

• Proven experience in a supervisory or management role, ideally in retail, charity, warehousing, or logistics.
• A practical, proactive approach with strong organisational skills.
• Comfortable using stock systems and handling physical tasks.
• A team player with excellent interpersonal skills and the ability to motivate others.
• Passionate about the charity sector and making a positive social impact.
• Full UK driving licence is required for this position

Why Join?

This is a chance to be part of a supportive and mission-driven organisation, working within a collaborative team where your contribution really matters. The charity offers a friendly working environment, opportunities for development, and the chance to make a tangible difference every day.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Customer Service

• Industries

  Non-profit Organizations, Hospitals and Health Care, and Retail

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