Assistant Domestic Services Manager - Domestic / Patient Feeding Services

NHS Scotland; Glasgow; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Programme

NHS Pension Scheme

Cycle to Work Scheme

Learning opportunities

Job summary

NHSGGC is seeking an enthusiastic Assistant Domestic Manager to join our Facilities team at Glasgow Royal Infirmary. You will lead Domestic and Patient Feeding Services across the site, support large operational teams and help maintain high standards of cleanliness, safety and patient experience.

The role requires a facilities management qualification and significant experience in Domestic Services. You will develop staff, monitor resources, conduct audits and work closely with clinical teams to

Qualifications

• City & Guilds / HND or equivalent facilities management qualification.
• Significant experience in Domestic Services and facilities operations.
• Knowledge of infection prevention and health and safety standards.

Responsibilities

• Support the management and delivery of Domestic and Patient Feeding Services across the site.
• Lead, motivate and develop staff to ensure high standards of service delivery and patient care.
• Monitor staffing levels, attendance, overtime and workforce performance.
• Carry out quality audits and ensure compliance with infection prevention and safety standards.
• Investigate service issues and respond to operational challenges in a timely manner.
• Develop positive working relationships with clinical teams and stakeholders.

Skills

Leadership

Staff management

Communication

Organisational skills

Quality assurance

Infection prevention

Education

Facilities management qualification

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

NHS Greater Glasgow and Clyde is committed to delivering safe, high-quality services that support patients, staff and visitors every day. We are looking for an enthusiastic and motivated Assistant Domestic Manager to join our Facilities team and play a key role in the delivery of Domestic and Patient Feeding Services. This is an excellent opportunity to lead and support large operational teams while contributing to the smooth running of essential hospital services. Working in partnership with clinical and non-clinical colleagues, you will help maintain high standards of cleanliness, safety and patient experience. In return, NHSGGC offers a supportive working environment, opportunities for professional development and the chance to make a meaningful difference across our healthcare facilities.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Full-time, Permanent
• You will be based at Glasgow Royal Infirmary
• Working Pattern: Various/flexible

Key responsibilities:

• Support the management and delivery of Domestic and Patient Feeding Services across the site
• Lead, motivate and develop staff to ensure high standards of service delivery and patient care
• Monitor staffing levels, attendance, overtime and workforce performance to ensure effective resource management
• Carry out quality audits and ensure compliance with infection prevention, health and safety and food hygiene standards
• Investigate and respond to service issues, complaints and operational challenges in a timely manner
• Develop positive working relationships with clinical teams, managers and key stakeholders across the organisation
• Contribute to service improvement initiatives, training programmes and the implementation of policies and procedures

Knowledge, training, qualifications and/or experience required to do the job:

• Relevant facilities management qualification such as City & Guilds, HND, Institutional Management Qualification or equivalent
• Relevant and significant experience within Domestic Services and facilities operations
• Knowledge of infection prevention, health and safety and quality assurance standards
• Excellent communication, leadership and people management skills
• Strong organisational skills with the ability to manage competing priorities and respond to changing service demands
• Experience of staff training, performance management and supporting service development
• Good IT skills and the ability to maintain accurate records, reports and workforce information

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: James Donnelly, Site Manager, on 0141 956 0763 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as varied, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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