Assistant Distribution Manager

Imperial London Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Imperial London Hotels is seeking an Assistant Distribution Manager to support their transformation journey in the hospitality industry. This role focuses on enhancing distribution functions while fostering team skills to ensure outstanding guest experiences through effective operational success. Ideal candidates will have a tech-driven background with specific experience in hotel distribution.

Benefits

28 holidays increasing with service

Free meals on duty

Uniform & dry-cleaning

Employee recognition

Employee awards

Social events

50% discount for friends and family

Employee Assistance Programme

Training and development

Annual Free English Course

Qualifications

• Minimum 2 years of experience in a tech-driven role.
• Experience in hotel or supplier distribution in the last 3 years.

Responsibilities

• Monitor and review systems and connectivity for all properties.
• Onboard new partners and suppliers.
• Troubleshoot system and rate failures.

Skills

Attention to detail

Analytical

Problem-solving

Solutions-based mindset

Education

Degree in IT/system discipline

Tools

PMS

CRS

Channel manager

Amadeus

Job description

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Imperial London Hotels provided pay range

This range is provided by Imperial London Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Imperial London Hotels

40 Hours (5 Days out of 7 Days, Monday to Friday)

Office Hours: 09:00 until 17:30, occasional out of hours support as needed

Are you currently working in the hotel distribution space and feel like every day is the same?

Do you often think that there is a better way of doing things but don’t have the power to make the change, or feel that you cannot test and learn new tools or ideas?

Do you want to share your knowledge and help others grow whilst continuing your own learning?

Are you ready for the next step but have nowhere to progress to?

If yes, then we want to hear from you!

We are Imperial London Hotels, and we want to rewrite the traditional hospitality mentality. We are looking for an Assistant Distribution Manager, with an ‘entrepreneurial spirit’ and preferably a strong distribution background to join us, supporting the Distribution Manager and team as we embark on a transformation journey for our family of hotels.

We have been around for a long time (over 185 years in fact!) and we are now beginning our next chapter with a purpose ‘to put authentic London experiences and memorable stays within everyone’s reach’ but to do this we need to make sure we are reaching the right people, and this is where you come in! This is a unique opportunity to meaningfully contribute to the growth and establishment of the distribution function, from the technology we need to the people we bring in.

We have big plans across the group, and we need someone who shares our excitement in profound change, whilst being able to stay true to our core values. Attention to detail and process is key to this role, as is being able to effectively liaise with internal and external stakeholders, making no two days the same. We believe in growing our people as well as our business so we need someone who has a genuine interest in helping others to be the best they can be. If you are looking for a role where you can challenge yourself and the status quo, where asking ‘why’ is encouraged, and where you can affect real change within the company for our people and guests.

While technical excellence is essential, your core responsibility will be to aligned with our purpose of creating memorable stays through supporting teams to deliver outstanding guest experiences and enabling operational success.

Key Duties will include:

• Monitor/ review and spot-check systems and connectivity for all ILH properties
• Onboard new partners and suppliers
• Troubleshooting system and rate failures
• Assist properties with rate/ room type queries
• Identify rate parity issues and bring them to the attention of the suppliers to resolve
• Manage a small team to ensure high-quality and timely work is completed, with an active role in developing their skill set
• Stay up-to-date with any impacting system changes or scheduled downtime, and communicate this to the affected departments
• General ad-hoc tasks that support the smooth delivery of rooms, rates and bookings over all interfaces
• Deputising in the absence of the Distribution Manager

What we’d like from you

• Minimum 2 years of previous experience in a tech-driven role
• Great attention to detail
• Analytical
• Solutions-based mindset
• Problem-solving skills
• Previous experience in hotel or supplier distribution (in the last 3 years)
• Degree or equivalent in an IT/ systems discipline
• Familiar with PMS, CRS, channel manager and associated systems, ideally Amadeus environment

What you will get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Employee Assistance Programme- Supported by Hospitality Action
• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution and Strategy/Planning

• Industries

  Hotels and Motels

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