Assistant Director / Senior Sales Manager of Groups & Events

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A prestigious hotel is seeking an Assistant Director / Senior Sales Manager of Groups & Events to enhance its position in the market. This key role involves leading the events team, working closely with various departments to ensure seamless execution of events, and maximizing revenue through strategic planning and exceptional client engagement.

Qualifications

• Minimum 5 years’ experience in a similar capacity.
• Fluent in spoken and written English.
• Resourceful and able to multi-task under tight deadlines.

Responsibilities

• Lead the Groups & Events team and drive revenue maximization.
• Manage event inquiries from planning to execution.
• Collaborate with other departments for successful event delivery.

Skills

Leadership

Problem Solving

Communication

Sales Strategy Development

Networking

Education

Diploma in Business Administration, Marketing or Hotel Management

Job description

SCOPE

Reporting to the Director of Sales & Marketing, the Assistant Director / Senior Sales Manager of Groups & Events is essential to the advancement of the hotel’s market position in the Groups & Events sector. This position leads Groups & Events team, collaborates across departments and ensures optimal utilization and revenue maximization of the hotel’s event spaces including theatre, ballroom, restaurants and guest rooms, while following Kempinski’s standards.

OVERALL OBJECTIVES

• Direct receipt, qualification and coordination of event enquiries (including leads, RFPs, etc.) and handle requests according to the relevant standards
• Follow up on sent proposals to confirm receipt and address any questions to drive successful conversion into revenue
• Manage inquiries from planning through execution to post-event follow up including site inspections, negotiations and contracting
• Review results including forecasts and revenue tracking, to provide recommendation and execute strategies to increase market share and maximize revenue
• Setting KPIs and review the performance of individuals
• Handle converted confirmed events business/meeting and handover group files (from the Sales team) and oversee until post-event
• Collaborate closely with Sales team to engage and build relationships with potential clients
• Collaborate closely with Banquet, F&B, Rooms and Operations teams to ensure smooth handover and executive of all groups and events, and to ensure that clients need are fulfilled
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards
• Monitor industry trends and market offers to enhance our offerings
• Perform additional administrative tasks and other ad-hoc duties as assigned

REQUIREMENTS

• Minimum Diploma in Business Administration, Marketing or Hotel Management with 5 years’ experience in a similar capacity
• Fluent in spoken and written English
• Possesses great leadership and motivational skills and an ability to adapt communication and working style to suit various stakeholders
• Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Proven success in driving revenue and developing sales strategies
• Strong network within the MICE, corporate event and concert/theatre industries is a plus
• Resourceful, able to multi-task and work within tight deadlines
• Analytical approach to problem solving and demonstrated ability to “think outside of the box”