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Assistant Director of People and Culture
Four Seasons Hotels and Resorts
London
On-site
GBP 50,000 - 70,000
Full time
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Job summary
Join a leading hotel in London as the Assistant Director of People and Culture, responsible for steering HR operations and enhancing employee experience. This strategic role requires a proven HR leader with a passion for culture and exceptional interpersonal skills, supporting a team dedicated to excellence in hospitality through a world-class employee experience.
Benefits
Qualifications
- Proven experience in Human Resources leadership, ideally within luxury hospitality.
- Strong understanding of UK employment law and HR best practices.
- A proactive, solution-oriented mindset with strong attention to detail.
Responsibilities
- Partner with the Director of People and Culture to lead HR operations.
- Manage employee relations, including coaching and grievances.
- Oversee onboarding processes for new starters.
Skills
Education
Tools
Job description
Assistant Director of People and Culture page is loaded
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).Join the Four Seasons Hotel London at Tower Bridge as the Assistant Director of People and Culture!
At Four Seasons, we believe our people are the heart of our success. We are seeking a passionate and strategicAssistant Director of People and Cultureto help shape an exceptional employee experience and support our culture of excellence.
What you will do:
Partner closely with the Director of People and Culture to lead the day-to-day Human Resources operations and strategise people initiatives
Manage employee relations by providing coaching, guidance and resolution strategies to leaders and employees, including any disciplinary processes, grievances and appeals.
Champion retention initiatives and employee engagement strategies to foster a positive workplace culture.
Lead a committee in charge of delivering a variety of diverse and inclusive employee programming tailored to the needs of our people.
Facilitate career development programs and succession planning.
Oversee onboarding processes to ensure a seamless and engaging experience for new starters.
Ensure legal compliance in all HR practices and maintain accurate documentation.
Directly lead, inspire and coach a team of 3 including a P&C Manager, P&C Coordinator and Talent Acquisition Manager
What you bring:
Proven experience in Human Resources leadership, ideally within luxury hospitality.
Strong understanding of UK employment law and HR best practices.
Exceptional interpersonal and communication skills.
Ability to build trust and influence across all levels of the organisation.
Experience with HRIS Workday and Fourth (Payroll) is preferred as well as Microsoft Office (Outlook, Teams, etc.), Canva, DocuSign, etc.
A proactive, solution-oriented mindset with strong attention to detail.
Passion for people, culture, and creating memorable employee experiences.
CIPD qualification or equivalent is preferred.
What we offer:
Competitive renumeration package, including a base salary, hotel service charge and an annual incentive (bonus) plan
40-hour working week, Monday to Friday in-office on property
Excellent training and career development opportunities
Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
Free meals at Pepys (Employee Restaurant) while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
Up to 2 paid Wellness Days per year
Holiday entitlement increases with length of service up to 33 days
Free life insurance while on duty
Bupa Dental and MediCash plan available
Opportunities to build a successful global career
Season Ticket Loan & Cycle to Work scheme
Free dry cleaning
Employee Experience: Annual themed employee party and various social, charitable, and sporting events
Access to Wagestream – a salary advance benefit
Employee Recognition Programmes
...and many more surprises to discover!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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