Assistant Director of Operations – Care & Clinical England, UK Medical & Healthcare Permanent

Pilgrims' Friend Society; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Pilgrims’ Friend Society is seeking an Assistant Director of Operations to enhance care services across its homes in the UK. The role requires a strong clinical background and leadership skills to implement best practices in care, all aligned with the organization's Christian values. Candidates should possess relevant qualifications and have a passion for delivering high-quality services to the elderly.

Benefits

Salary Sacrifice Pension Scheme

Perkbox, including EAP

Professional development opportunities

Long-service and birthday rewards

Involvement in organisational prayer times

Qualifications

• Minimum of three years' senior leadership experience in care and clinical operations.
• Strong understanding of safeguarding and compliance procedures.
• Commitment to the Christian faith and alignment with the organization's mission.

Responsibilities

• Lead and manage Operations Managers for exceptional care delivery.
• Drive implementation of care quality assurance and clinical best practices.
• Manage development of care-related policies and oversee staffing levels.

Skills

Leadership

Strategic thinking

Communication

Problem-solving

Risk management

Education

Level 5 Leadership or nursing qualification

Job description

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Assistant Director of Operations – Care & Clinical England, UK Medical & Healthcare Permanent

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Client:

Pilgrims' Friend Society

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d006e045f313

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Assistant Director of Operations – Care & Clinical

Do you have a passion for high-quality care, a strong clinical background, and the leadership skills to shape the future of Christian care for older people?

Pilgrims’ Friend Society is looking for an Assistant Director of Operations to lead and develop our care services across our care homes. This is a key leadership role, responsible for ensuring the consistent delivery of outstanding, person-centred care aligned with our Christian ethos and regulatory responsibilities.

You’ll oversee the development of care quality, support Operations Managers, and drive strategic improvements across our care homes.

We are a Christian charity with over 200 years of heritage in providing compassionate, faith-driven care to older people. Our team is committed to excellence, integrity, and Christ-centred service, and we are seeking someone who shares our mission.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:"

Read more about the role

Key Responsibilities:

• Lead, support, and line manage Operations Managers to ensure exceptional care and regulatory compliance;
• Drive implementation of care quality assurance and clinical best practices;
• Oversee complaints and safeguarding processes;
• Manage the development of care-related policies and procedures;
• Monitor staffing levels in relation to occupancy and resident dependency;
• Champion a high-performing team culture through regular supervisions and appraisals;
• Collaborate with Marketing to ensure care-related communications and materials are compliant and up to date;
• Identify and support network-wide champions in specialist areas ( end-of-life care);
• Deputise for the Director of Operations as needed.

Skills & Experience:

• Relevant qualification in health and social care (, Level 5 Leadership or nursing qualification);
• Minimum of three years' senior leadership experience in care and clinical operations, ideally across multiple sites;
• Strong understanding of safeguarding, risk management, and complaints procedures;
• Proven ability to lead, supervise, and appraise multi-level teams and manage performance;
• Skilled in developing and implementing care-related policies, audits, and inspections;
• Strategic thinker with excellent communication and problem-solving skills;
• Commitment to the Christian faith and alignment with the mission of Pilgrims’ Friend Society.

This role has an Occupational Requirement to be filled by a practicing Christian, in line with the Equality Act (2010).

Hours

40 hours per week, usually worked over 5 days

“On-call” cover required to meet service demands

• Part of a supportive and mission-focused leadership team;
• Opportunities for ongoing professional development;
• Salary Sacrifice Pension Scheme;
• Perkbox, including EAP (Employee Assistance Programme);
• Long-service and birthday rewards;
• Involvement in organisational prayer times and spiritual leadership.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Closing date for applications - Friday 20th June 2025