Assistant Director of Customer Services (Local Authority)

Spencer Clarke Group; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Assistant Director of Customer Services based in Central London. This role involves delivering outstanding customer services, directing corporate activities, and driving cultural change within the Local Authority. Candidates should have significant experience in a similar environment and relevant qualifications.

Qualifications

• Extensive experience within a Local Authority delivering outstanding customer service.
• Evidence of continuous professional development (CPD).
• Experience in a similar role.

Responsibilities

• Ensure integrated delivery of services and improve quality with external providers.
• Develop and apply a unified customer services strategy.
• Drive significant cultural change through corporate infrastructure.

Skills

Customer service

Resident experience

Strategic development

Cultural change management

Education

Relevant qualifications

Job description

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Assistant Director of Customer Services (Local Authority), London Borough of Haringey

Client:

Spencer Clarke Group

Location:

London Borough of Haringey, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0cd97600b74d

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

About the role:

• Based in Central London (Hybrid):
• Ensure services provided are delivered on an integrated basis and partnering arrangements with external providers improve the quality of services and provide value for money.
• Accountable for the development and application of a unified customer services strategy.
• Accountable for developing and directing the corporate activities of the Council at a strategic delivery level.
• Drive significant cultural change through the corporate infrastructure.

About you:

You will have the following skillsets or experiences:

• Extensive experience within a Local Authority delivering outstanding customer service, resident experience, and strategy.
• Relevant qualifications and evidence of CPD.
• Extensive experience in a similar role.

What’s on offer:

*negotiable based on experience

*please submit your CV with the rate you require