Assistant Customer Service Manager

BG Automotive; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company in Swindon is seeking an experienced Assistant Customer Services Manager to oversee customer inquiries and support the management team. The ideal candidate will have over 5 years of experience in customer service, strong multitasking skills, and proficiency in MS Excel and CRM systems. This role offers competitive salary and growth opportunities in a supportive team environment.

Benefits

Competitive Salary

Workplace pension

28 days holiday

On-site parking

Complimentary drinks & fruit

Qualifications

• 5+ years in a Customer Service role.
• Experience supervising team members.
• Confidence in communication with customers and prospects.

Responsibilities

• Assist with customer queries via phone and email.
• Manage customer accounts and processes.
• Support the Customer Service Manager in duties.

Skills

Communication skills

Problem-solving

Multitasking

Sales attitude

Teamwork

Tools

CRM system

MS Excel

Smartsheet

Power BI

Job description

Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Assistant Customer Services Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Key Responsibilities:

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DPD dashboard daily
• Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
• Keeping the CRM ,Smartsheet updated and working with reports on Power BI

Supporting the Customer Service Manager with any other duties & managing their workload while on vacation, these responsibilities will include:

• Working closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes
• Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals
• Dealing with Export documentation for shipping & customs clearance
• Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market
• Follow up on actions from meetings with potential customers and follow up internally on the information
• Updating and following up tasks in the CRM
• Working with the warehouse to make sure any stock discrepancies are dealt with in our internal systems and customers notified
• Ensuring any special terms agreed by the Sales Team are updated for invoicing purposes
• Managing in-house account special orders
• Suggesting new ideas and a fresh approach to customer services

Training & Experience

Essential

• Experienced in using MS excel for reporting
• Experience in outlook and word
• Experince in supervising team members
• At least 5 plus years experience in a Customer Service role
• Experience and confidence to communicate with customers & prospects over the phone
• Confidence to obtain information and sell to customers & prospects
• Experience in using a CRM system, Smartsheet and Power BI
• Experience in communicating with Director Level Management

Desirable

• Experience within the automotive aftermarket sector
• Experience in Export Documentation

Knowledge & Personal skills

Essential

Fluent in English

Confident Communicator and senior experience in Customer Service

Highly motivated

Team working, able to build strong relationship

Exceptional time management skills

An ability and genuine passion to develop the business

Be able to represent BGA in a professional manner

Sales Attitude

Desirable

Multilingual skills

What We Offer You:

Competitive Salary : We re open to tailoring the job offer to fit your skills and experience.

Environment: Work from our modern Swindon offices.

Growth Opportunities: Be part of an ambitious, fast-growing company.

Supportive Team: Join a close-knit group that values fresh ideas, innovation and teamwork

Workplace pension

28 days holiday (including bank holidays)

On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years

Increased holiday for long service.

The role is based in our Swindon office and will be required to work in the office Monday to Friday 9am to 5.15pm