Assistant Customer Service Manager

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Client:

Coventry Building Society

Location:

Leamington Spa

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3fd7009db76c

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

About the role

We're looking for a customer and people-focused Assistant Customer Service Manager (ASM) to lead and inspire in our Leamington Spa branch. Our role is all about supporting the branch alongside the Customer Service Manager, leading the counter team and improving customer lives in our branch and community. This is a 12 month opportunity.

Working in one of our larger branch locations our ASMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference.

By nurturing their teams, successful managers deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish.

Benefits:

1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions
4. Life assurance (6 times annual salary)
5. Ability to buy and sell holiday allowance
6. Maternity, paternity and shared parental leave
7. Extensive wellbeing support
8. ‘My Lifestyle’ retail discounts

Find out more about the fantastic benefits of joining Coventry Building Society

About you

You’ll already have experience of being part of a heavily service-focused team and inspiring those around you. Being passionate about people and being able to demonstrate where your experience has made a difference to them are also key. You’ll also be dedicated to delivering an outstanding service to our diverse range of members.

To be successful in this role it’s essential you have:

1. Current experience of supervising and/or coaching and developing others in a customer-focused environment
2. Evidence of working with stakeholders at all levels, with the ability to persuade and influence upwards.
3. Experience of dealing with more complex or challenging situations
4. Good communication and strong decision-making skills
5. Good problem-solving skills with the ability to identify process and service improvements

Desirable experience will be:

1. Current leadership experience with a track record of managing a team
2. Recent banking experience
3. Experience of managing towards SLA’s and quality measures

About us

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation, and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.