Assistant Customer Service Manager

HARRON HOMES LIMITED; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housebuilding company in Chesterfield is seeking an Assistant Customer Service Manager to support the Customer Service Manager in overseeing operations and resolving customer issues. The ideal candidate will have experience in customer service within the housing sector and strong leadership skills. The role offers a competitive salary and annual bonus along with a company car/allowance.

Benefits

Competitive salary

5% annual bonus

Company car/Car allowance

Career progression opportunities

Qualifications

• Experience in customer service within housebuilding is essential.
• Strong leadership and organisational skills are required.
• Proven ability to handle complaints with professionalism.

Responsibilities

• Support the Customer Service Manager in leading a busy department.
• Oversee operatives and contractors to resolve customer issues.
• Ensure warranty claims and post-completion works are handled smoothly.

Skills

Customer service experience in housebuilding

Leadership skills

Organisational skills

Professional complaint handling

Job description

Assistant Customer Service Manager - North Midlands

In this role, you’ll support the Customer Service Manager in leading a busy department, overseeing operatives and contractors, resolving customer issues, and ensuring warranty claims and post-completion works are handled smoothly. You’ll allocate resources, monitor performance, and drive improvements to deliver the highest standards of customer care.

We’re seeking someone with experience in customer service within housebuilding, strong leadership and organisational skills, and proven ability to handle complaints with professionalism.

What we offer -

Competitive salary

5% annual bonus

Company car/Car allowance

Genuine career progression within a supportive, forward thinking team

We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.

Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion