Assistant Customer Experience Manager - Fixed Term

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Summary

The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:

More Details

Assistant Customer Experience Manager - Fixed Term (Up to 12 months)

Firmly established in the cultural landscape of Edinburgh and Scotland, the Edinburgh Playhouse is the UK's largest all-seated theatre and plays host to some of the biggest names in live music, comedy and musical theatre.

The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:

• Costs - To assist in leading a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs.
• Culture - To assist to build a positive, forward thinking, innovative and customer focused culture within the FOH team and to develop and nurture a strong multi-skilled and adaptable workforce.
• Customer - To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of, and will, to deliver and exceed all customers' expectations.
• Ambassador - To help build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.

The working hours for this role include evenings and weekends, with 40 hours per week on average. This role is a 6-month contract initially with the possibility of extending to 12 months.