Assistant Credit Controller

System C; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health and social care software company is seeking a Credit Controller in Liverpool. This critical role requires strong organizational and communication skills to manage accounts receivable, chase overdue debts, and optimize cash collection processes. The ideal candidate will have at least 3 years of experience in a similar role and be comfortable in a fast-paced environment. Proficiency in relevant ERP systems and Excel is essential.

Qualifications

• At least 3 years' experience in a similar role.
• Experience dealing with NHS/Local Authorities and shared service centres is a plus.
• Strong Excel skills and proficiency in MS Office.

Responsibilities

• Maintain the sales ledger and communicate with stakeholders.
• Chase overdue debts according to the credit control chase cycle.
• Contribute ideas for improvements in credit control procedures.

Skills

Attention to detail

Communication skills

Problem-solving

Organizational skills

Relationship building

Education

Qualified or part-qualified accounting technician (e.g., AAT)

Tools

NetSuite ERP

Salesforce

MS Office

Job description

Description

System C is the UK's leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years' experience.

Our finance team is seeking a Credit Controller with a keen eye for detail, an aptitude for building strong relationships and a passion for driving cash generation. This is a critical role that requires a dedicated finance professional with a passion for excellence, a resolute and pragmatic approach to collecting overdue debt and the ability to work at pace to optimise working capital levels and deliver cash collection targets. This role also incorporates assisting with relevant weekly, monthly, and year-end financial reporting requirements.

The post holder must be able to work well under pressure without sacrificing quality. Key skills will be that you are well organised, resourceful, dependable, a problem solver and a good communicator with the ability to escalate to senior management as and when required. Upon hire, the successful candidate will assist in the development and improvement of credit control procedures to encourage prompt debt collection.

Responsibilities:

• Maintain the sales ledger and communicate with relevant parties, both internal and external, to ensure accuracy of systems data.
• To reconcile accounts and resolve all reconciling items in respect of sales ledger transactions.
• Manage and develop relationships with customers and other stakeholders to enable effective cash collection.
• Proactively managed accounts receivable by engaging early with customers
• Chase all overdue debts in a timely manner and in accordance with the credit control chase cycle, including maintaining up to date notes on our finance system of all communications with customers.
• Send out reminder letters and statements on a regular basis, optimising systems where possible.
• Reconcile and post daily cash receipts including foreign currency receipts.
• Striving to achieve cash and aged debt targets
• Routinely report any known risks and/or opportunities to cash collection targets in month
• Escalate non-payment issues or unresolved queries to Finance Operations Manager on a timely basis for further resolution within the business (wider finance team / sales / operations / legal departments). Seeing the Big Picture
• Proactively manage dependencies, overcome obstacles and get the best outcomes.

Leading and Communicating:

• Confidently engage with stakeholders and colleagues at all levels.
• Be open and inviting of the views of others.

Delivering at Pace:

• Resolve queries in relation to invoices to ensure as far as possible there is no debt aged greater than 3 months.
• Ensure timely and accurate delivery of the month end timetable and reporting.
• Management of own time to ensure that all tasks are completed in line with the credit control chase cycle.
• Strong organisational and documentation skills.

Building Capability for All:

• Contribute ideas to the team to support improvements and efficiencies.
• Ability to coordinate several tasks at one time.
• Maintain up-to-date process documentation for credit control procedures.

Resolution of Complex and Difficult Problems:

• Apply sound judgement and decision making to complex situations, often under pressure of time.
• Attention to detail and an aptitude for accuracy are critical in this role:

Knowledge/Experience:

• At least 3 years' experience in a similar role.
• Experience of dealing with NHS/ Local Authorities and shared service centres would be advantageous.
• Previous experience using cloud-based ERP systems (experience with NetSuite ERP and Salesforce preferable).
• Must be comfortable working in fast-paced environment, where juggling numerous priorities and deadlines is the norm.
• Ability to work on multiple tasks simultaneously, while ensuring tasks are completed on time and to a high standard, in a rapidly changing environment.
• Ability and enthusiasm to handle internal and external queries by prioritising work effectively and identifying the level of detail needed.
• Excellent persuasion and reasoning skills, with the ability to recognise when to escalate an issue and to whom.
• Ability to work independently on routine tasks.
• Resilience, tenacity and a 'can do' mentality that prioritises meeting deadlines.

Mandatory Skills & Behaviours:

• Preferably a qualified or part-qualified accounting technician (e.g., AAT) or be qualified by experience, an understanding of basic accounting practices is beneficial.
• MS Office proficient; Excel skills.