Assistant Conference & Events Manager

Apex Grassmarket Hotel; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Apex Grassmarket Hotel is hiring an Assistant Conference and Events Manager in Edinburgh. The role involves managing conference areas, ensuring excellent customer service, and leading a team to meet sales targets. Join a supportive environment with great employee benefits and training opportunities.

Benefits

29 days holiday

Training and development from day one

Employee events and celebrations

Access to state-of-the-art gym and pools

£200 referral bonus

Discounted room rates

50% discount in restaurants

Cycle to Work Scheme

Qualifications

• Previous supervisory or managerial experience in a similar role.
• Experience working in a 4 or 5 star hotel.

Responsibilities

• Assist in the smooth running of conference areas.
• Maximise sales and customer satisfaction.
• Coach and support conference and banqueting staff.

Skills

Customer service attitude

Attention to detail

Ability to multi-task

Job description

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Why Join Apex Hotels ?

You will receive a warm welcome into the Apex family on joining us as a Assistant Conference and Events Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Conference and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview:

This is a great time to join our team as Assistant Conferencing and Event Manager . You will display confidence, strong business acumen and the ability to forecast sales and achieve budgets. You will have the talent to build, develop and motivate a team in order to deliver excellent levels of customer care.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

Main Responsibilities:

• Assisting the Manager with the smooth running of all conference areas within the hotel.
• Ensure meeting rooms and events areas are set up correctly for guests to ensure they receive an excellent experience.
• Ensure staff are preparing tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet.
• Answer and solve guest requests and aim to fulfil any special requirements during the event.
• Maximising sales and profit while ensuring customer satisfaction at all times.
• Assisting the manager with the coaching, training and supporting of all conference and banqueting staff to provide consistently high standards, while continually looking to improve.
• Respond to audits that are completed by the company to ensure continual improvement is achieved within the team.
• Assisting the manager with controlling the conference budget, in relation to occupancy, departmental expenses and staff rota's.

About you:

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Can deliver excellent standards
• Is self-aware and able to evaluate their own work
• A customer service attitude
• Have the ability to multi-task and provides excellent attention to detail
• You will have previous supervisor or managerial experience within a similar role.
• Experience of working in a 4 or 5 star hotel.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive ......

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.

If this is you,then click apply. We look forward to hearing from you!