Assistant Concession Manager Blancpain Selfridges

The SWATCH Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company, The SWATCH Group, seeks an Assistant Concession Manager in London. Responsible for driving sales and managing concession operations, you will excel in building client relationships and leading a team. Your leadership skills and entrepreneurial mindset will contribute to achieving sales objectives and developing new business opportunities.

Qualifications

• Strong managerial and interpersonal skills.
• Entrepreneurial mindset focused on performance.
• Experience in sales and business development.

Responsibilities

• Drive continuous growth of concession performance.
• Lead the concession team and ensure training.
• Maintain relationships with VIP customers.

Skills

Sales Management

Customer Relationship Management

Team Leadership

Interpersonal Skills

Technical Skills

Job description

Job description

Main Function

The main responsibility of the Assistant Concession Manager is to drive continuous growth of the concession performance and ensure key results. Reporting to the Boutique Manager (based in New Bond Street Blancpain Boutique), the Assistant Concession Manager is responsible for the day-to-day management and performance of the concession and is a key contributor in seeking new business opportunities. They commit, dedicate and take proactive and strategic actions towards their responsibilities and duties. Thanks to strong managerial, interpersonal, and technical skills as well as an entrepreneurial mindset, the Assistant Concession Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch team.

Key Responsibilities

Sales and Business Development

• Exceed concession targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Generate the interest of target prospects and convert to concession customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
• Maintain on-going relationships with clients as a part of the Blancpain family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
• Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Retail Sales Advisors.

Team Leadership and Development

• Lead the concession team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
• Ensure coaching of each team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
• Together with the Boutique Manager, assemble a top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Blancpain family from day 1. Monitor the team and take necessary Human Resources decisions to restructure the team.
• Monitor staff appearances and behaviour, in line with company policy and concession guidelines (uniform, makeup, language, hair, accessories, etc.).

Concession Operations

• Guarantee the proper maintenance of the concession space: cleanliness, proper visual displays and respect of VM guidelines
• Comply with Selfridges, Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
• Assure the security and proper maintenance of stock timepieces

Health & Safety Compliance:

• Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.
• Help with risk assessments and ensure that all health and safety regulations are adhered to within the concession.