Assistant Concession Manager Blancpain Selfridges

SWATCH GROUP; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury watch brand is seeking an Assistant Concession Manager to drive sales and manage daily operations at the London Boutique. This role involves team leadership, business development, and maintaining a premier customer experience. Ideal candidates will have a strong background in luxury retail and the ability to foster client relationships for long-term loyalty.

Qualifications

• Experience managing or supervising teams in luxury retail.
• Ability to build rapport with high-net-worth clients.
• Proven sales achievement and customer service excellence.

Responsibilities

• Exceed sales targets and develop client programs.
• Lead and coach the team to ensure performance.
• Ensure operational compliance and maintain the concession space.

Skills

Leadership

Customer Service

Sales Achievement

Communication

Organizational Skills

Job description

The company

Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, is known as the world's oldest watch brand.

Over the centuries, the Maison has maintained its commitment to innovation and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle.

The Fifty Fathoms collection embodies Blancpain's passion for the underwater world, originally expressed in 1953 with the presentation of the first modern diver's watch, Fifty Fathoms.

With the creation of the Blancpain Ocean Commitment, the brand pays homage to its significant historical links with the ocean through support for ocean exploration and biodiversity preservation initiatives with local communities, lasting for the past seven decades.

As part of the Art of Living platform, Blancpain cultivates ties with renowned award-winning chefs, the Michelin Guide, Relais & Châteaux, and Bocuse d'Or.

Job description

Main Function

The Assistant Concession Manager is responsible for driving the growth of the concession's performance and ensuring key results. Reporting to the Boutique Manager (based in New Bond Street Blancpain Boutique), this role involves managing daily operations, seeking new business opportunities, and leading a top-performing team. The role requires strategic, proactive actions, strong managerial and interpersonal skills, and an entrepreneurial mindset to meet sales objectives and foster client loyalty.

Key Responsibilities

Sales and Business Development

• Exceed sales targets in line with brand retail strategy, complying with group procedures and regulations.
• Develop programs to attract high-potential prospects and manage client relationships throughout their lifecycle.
• Maintain ongoing relationships with clients, providing special attention to VIPs to ensure loyalty.
• Utilize CRM to identify opportunities and implement clienteling strategies.

Team Leadership and Development

• Lead the team by communicating objectives, responsibilities, and standards clearly. Assign tasks and monitor performance.
• Coach team members through meetings, training, and feedback sessions.
• Assist in recruiting, onboarding, and training new staff, ensuring team cohesion and performance.
• Monitor staff appearance and behavior to adhere to company policies.

Concession Operations

• Ensure the concession space is well-maintained, visually appealing, and compliant with guidelines.
• Follow operational procedures, identify issues, and implement solutions for seamless store operations.
• Maintain security and proper care of stock and timepieces.

Health & Safety Compliance

• Adhere to health and safety regulations, ensuring a safe environment for staff and customers.
• Assist with risk assessments and regulatory compliance within the concession.

Profile

• Experience in managing or supervising teams, preferably in luxury retail concessions.
• Strong leadership, motivation, and management skills.
• Deep understanding of luxury retail and customer expectations.
• Ability to build rapport with high-net-worth individuals and deliver exceptional service.
• Proven sales achievement and customer service excellence.
• Excellent communication skills, both verbal and written.
• Ability to adapt in a fast-paced environment and manage priorities effectively.
• Organizational skills and attention to detail.
• Enthusiastic, positive, and team-oriented attitude.
• Professional appearance and demeanor.
• Interest in Fine Watchmaking and Arts de Vivre.