Assistant Communtites Housing Officer

FUTURES HOUSING GROUP; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing organization in Northampton is seeking an Assistant Communities Housing Officer. This role involves supporting the Communities Team in providing services across the East Midlands. Responsibilities include engaging with communities, managing customer enquiries, and assisting with tenancy management. The ideal candidate should have strong problem-solving skills and attention to detail. Competitive benefits and professional development opportunities are offered.

Benefits

Private healthcare options

Mileage reimbursement

Agile working environment

Health and well-being emphasis

Discount schemes

Qualifications

• Experience in customer-facing roles.
• Ability to navigate complex situations with resilience.

Responsibilities

• Work alongside communities and partners to achieve engagement objectives.
• Manage customer enquiries efficiently.
• Record and process tenancy management requests.

Skills

Customer focus

Problem-solving

Attention to detail

Communication

Job description

Overview

Due to an internal secondment, we're on the hunt for an Assistant Communities Housing Officers to support our Communities Team on a 12 month fixed-term contract. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few.

Responsibilities

• Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.
• Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service.
• Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.
• Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.

About Futures and Culture

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don\'t just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Benefits and growth

If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.

We're a state-of-the-art, flexible workspace with great technology, great people and a great environment around you. There's free parking on-site and if you cycle to work there are showering facilities too! We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.