Assistant Community Manager - Corkfield

Native Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Native Group is seeking an Assistant Community Manager for their Corkfield location in Birmingham. This role entails overseeing daily operations, leading a community team, and ensuring exceptional customer service while managing the building's reputation and performance. The ideal candidate will have experience in property management and exhibit strong leadership qualities.

Benefits

Company Pension Scheme provided by NEST

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays!

Qualifications

• Experience in BTR, property sector, hospitality or leisure industries at a manager level.
• Proven ability to deliver outstanding customer service.
• Strong understanding of building operations and statutory obligations.

Responsibilities

• Manage day-to-day operations of the site and the community team.
• Build and maintain the building's reputation in the local community.
• Drive revenue while managing costs and achieving high service approval ratings.

Skills

Customer service

Leadership

Organizational skills

Communication

Confidentiality

Job description

Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

This is an exciting opportunity to join our operational team at Corkfield, Birmingham as an Assistant Community Manager.

As the Assistant Community Manager, you will lead from the front and manage the day to day operations of the site. You will have line manager responsibility for the Community Team and be responsible for building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.

You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstratable experience in managing, delegating and organising a team. Ensuing the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.

If you’re ready to be our next Native, you’ll probably:

• Have experience within BTR, property sector, hospitality or leisure industries at a manager level.
• Have a passion for customer service and ensuring excellence.
• Have a good understanding of the challenges and nuances of running a large building and estate.
• Have a good understanding of building operations and statutory obligations.
• Have a good understanding of health and safety regulations.
• Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
• Have a bright, clear and calm communication style
• Be organised with a methodical approach to tasks
• Be able to work under pressure and meet tight deadlines
• Ability to keep sensitive information highly confidential at all times.

About Us

We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.

Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.

As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays!

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.

If you’re as passionate as we are about people and beautiful buildings, we'd love to hearfrom you!