Assistant Cluster Meeting & Events Manager

TN United Kingdom; Reading; On-site; GBP 25,000 - 45,000; Full time

Job description

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Assistant Cluster Meeting & Events Manager, Reading

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Client:

Location:

Reading, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

bfa24222d0c9

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

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Job Description:

Assistant Cluster Meetings & Events Manager

Type of Contract: Permanent

Location: Reading

Reporting to: General Manager and Head of Meetings & Events

Description: To maximise Meetings & Events revenue performance, meeting room occupancy and achieve budgets.

Bases: Reading

** THE FOLLOWING OBJECTIVES AND RESPONSIBILITIES ARE APPLICABLE TO ALL PROPERTIES IN THE CLUSTER **

Key Objectives

• To work with the Head of M&E and Regional Events Manager to drive standards, processes, product and subsequently M&E revenues.
• To strategically manage meeting, private dining and wedding enquiries coming into the hotel.
• Monitor and track weekly enquiry levels and conversion rates for the hotel.
• To plan and manage the M&E team’s absences and holiday requests.
• To work with the Regional M&E Manager to set, manage and review the pricing for each hotel.
• To develop and progress the skills and abilities of the M&E teams.
• To drive occupancy and revenue from the meetings and events spaces within the hotels.
• To manage the locations M&E Offices according to the SOPs within the brand.
• Ensure the correct use of Opera Sales and Catering.
• Ensure revenues are protected by making sure payments are collected in a timely manner.
• To support the Region Director of Sales with client activities and needs.
• To support the weekly M&E forecast.
• To achieve annual and quarterly KRAs, revenue targets and hotel budgets.
• To create and drive teamwork within the regional events team.

Key Areas of Responsibility

Finance:

• To ensure the M&E operations meets and exceeds budgeted targets.
• To assist in the preparation of weekly M&E forecasts.
• To maximise upselling opportunities.

Service & Product:

• Handle all enquiries to a high level.
• Manage and handle enquiries via third party sites.
• Ensure function sheets and key M&E bookings are shared with all relevant personnel.

People:

• To maximise efficiency by implementing appropriate training and communication systems.
• Develop close working relationships with all departments.
• To actively sell the hotel(s) through conducting site inspections.

Personal Responsibilities:

Self-management:

• Sets high standards of performance in all areas.
• Communicates openly and clearly both verbally and in writing.

Security, Health & Safety:

• Ensure all Health & Safety Regulations are adhered to.
• Work in a safe manner that does not harm or injure yourself or others.

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.

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In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates.
• Discounted Friends and Family Room Rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes.
• High Street Discounts.
• Cycle to work scheme.
• Healthcare Cash Plans.
• Referral schemes.
• A decent uniform.
• Wellness & National Campaign Days Calendar.
• Wagestream for instant access to your pay.
• Complimentary stays on your 1st, 3rd and 5th anniversary.
• Employee Assistance Programme.

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPI’s.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical free cleaning system.
• Volunteer to work for sustainable charities 2 days per year on full pay.