Assistant Client Listening Partner (Part-time)

Gleeds Corporate Services Ltd; Manchester; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen in Manchester sucht einen Assistant Client Listening Partner, um das Kundenengagement zu fördern. In dieser Teilzeitstelle werden Sie Teil eines dynamischen Teams, das sich auf die Durchführung von Kundeninterviews und die Analyse von Feedback konzentriert. Sie profitieren von flexiblen Arbeitszeiten und der Möglichkeit, Ihre Karriere durch ein strukturiertes Entwicklungsprogramm voranzutreiben. Diese Rolle bietet Ihnen die Chance, wertvolle Einblicke in die Branche zu gewinnen und aktiv zur organisatorischen Entwicklung beizutragen. Wenn Sie eine Leidenschaft für Kundenbeziehungen haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Pensionsplan

Mitarbeiterunterstützungsprogramm

Reisestipendium

Flexible Arbeitszeiten

Qualifications

• Erfahrung in der Kundenkommunikation und im Beziehungsmanagement.
• Fähigkeit, mehrere Aufgaben in einem schnelllebigen Umfeld zu verwalten.

Responsibilities

• Unterstützung bei der Verwaltung von Kundeninterviews und Protokollierung.
• Erstellung von Trendanalysen und Berichten basierend auf Interviewdaten.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Detailgenauigkeit

MS Office Suite

Proaktive Arbeitsweise

Education

Erfahrung in Administration oder Koordination

Tools

Fu3e

MS Office Suite

Job description

About The Role

Assistant Client Listening Partner (Part-time)

Gleeds LLP,Manchester (M2)

Permanent | Part-time | Hybrid working

About this opportunity

We have an excellent opportunity for a client facing, results oriented customer relations or business development professional to join us in a part-time, permanent position as Assistant Client Listening Partner, as part of our client engagement team.

This position will provide a great opportunity for you to:

• Gain strong industry insight, knowledge & experience
• Progress your career, with a development plan already in place for this position
• Play a key part in organisational growth
• Enhance your work-life balance, working 22.5 hours over 3 days, with a hybrid working pattern
• Be part of a collaborative, specialist team

As Assistant Client Listening Partner a key part of your role will besupporting the administration of client listening interviews, from initial internal communications and client identification, interview support and minute taking, through to recording, reporting and analysis, feeding back outcomes and trends to internal stakeholders.

As you grow into the role there will be progression opportunities and additional responsibilities available to you, with the goal of leading client listening interviews as Client Listening Partner.

An additional element of your new role will involve ad-hoc support for the new global allies group Women at Gleeds.

Key responsibilities include:

• Liaise with internal colleagues to identify clients for interviews and gather necessary information.
• Arrange pre-interview meetings with internal teams to ensure a comprehensive understanding of the current relationship and project and understand if there are any key areas to discuss/avoid.
• Update the planner with relevant details and maintain accurate records at each stage of the interview process.
• Coordinate and schedule client interviews, ensuring all logistical arrangements are in place.
• Assist in transcribing and summarising interview recordings, and prepare comprehensive reports based on the findings.
• Enter client feedback findings into Fu3e, ensuring accuracy and completeness of data.
• Create monthly, quarterly, and/or annual trend analysis reports based on Fu3e data
• Follow up with internal teams to share interview outcomes, gather feedback, and provide necessary support.
• Support the administration processes for client expectation interviews which mirrors many aspects of the client listening process ie transcribing and creating reports.
• Coordinate the client listening light interviews, which are smaller versions of the main client listening interviews conducted by internal teams. This includes entering into Fu3e and collating findings and ensuring completion for Key accounts each quarter,
• Keeping the client listening area on Yogi up to date with high level findings.
• Ad-hoc Women at Gleeds support, including arranging meetings and helping with events throughout the year.

As a Gleeds team member, you will have access to:

• Opportunities to develop and grow your career
• A contributory pension scheme
• Employee Assistance Programme
• Our global travel scholarship programme
• Flexible working arrangements

About You

Who we’re looking for

Key Skills & Experience:

• Excellent communication and interpersonal skills to effectively liaise with internal colleagues and clients.
• Strong organisational abilities to manage multiple tasks and deadlines in a fast-paced environment.
• Attention to detail to ensure accurate record-keeping and report writing.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and ability to quickly learn new software or tools.
• Prior experience in administration or coordination roles is preferred.
• A proactive and self-motivated approach to work, with the ability to work independently and as part of a team.

The following traits and competencies will be beneficial for your success in this role:

• Communication skills
• Analytical thinking
• Client-focused mindset
• Collaboration and teamwork
• Problem-solving skills

Qualifications

About Us

About us

A world of opportunity

Gleeds is a place to be part of something bigger. We take pride in our diverse and supportive culture that empowers you to make a difference while creating connections with brilliant people – colleagues and clients alike. Enjoy doing work that shapes our collective future, while steering your own journey in a trusting environment. Benefit from our rich heritage and global opportunities as you construct a career with purpose.

With over 75 offices across the globe, you’ll become part of a truly global team that isn’t restricted by borders. We welcome new perspectives and ideas but above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we’re committed to the success of our people, clients and communities – giving everyone a safer and more sustainable place to live, work and thrive.

Our values underpin what we stand for and how we work:

• Professionalism with personality
• Excellence with humility
• Innovation with agility

We’re an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender.

We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual.

Gleeds is a Great Place to Work certified employer.

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