Assistant Client Listening Partner (Part-time)

Gleeds; Manchester; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking organization as an Assistant Client Listening Partner in a part-time role that offers flexibility and career development. You will play a key role in enhancing client relationships through effective communication and detailed analysis. This position allows you to gain valuable industry insights while contributing to the growth of the organization. If you're a proactive individual with strong organizational skills and a passion for client engagement, this opportunity is perfect for you. Experience a supportive culture that values new perspectives and fosters professional growth.

Benefits

Career development opportunities

Contributory pension scheme

Employee Assistance Programme

Global travel scholarship

Flexible working arrangements

Qualifications

• Experience in administration or coordination preferred.
• Proactive, self-motivated, able to work independently.

Responsibilities

• Support administration of client listening interviews.
• Coordinate and schedule client interviews and maintain records.
• Create trend analysis reports from client feedback data.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Proficiency in MS Office

Analytical thinking

Problem-solving skills

Tools

Fu3e

Yogi

Job description

Assistant Client Listening Partner (Part-time)

Gleeds LLP, Manchester (M2)

Permanent | Part-time | Hybrid working

About this opportunity

We have an excellent opportunity for a client-facing, results-oriented customer relations or business development professional to join us in a part-time, permanent position as Assistant Client Listening Partner, as part of our client engagement team.

This position offers you the chance to:

• Gain industry insight, knowledge, and experience
• Progress your career with an existing development plan
• Contribute to organizational growth
• Enhance work-life balance working 22.5 hours over 3 days with a hybrid pattern
• Be part of a collaborative, specialist team

The role primarily involves supporting the administration of client listening interviews, from initial communication and client identification to recording, reporting, and analyzing outcomes, and feeding back trends to stakeholders.

As you develop in the role, there will be opportunities for progression, including leading client listening interviews as a Client Listening Partner. Additionally, you'll support the Women at Gleeds group with ad-hoc activities.

Key responsibilities include:

• Identify clients for interviews and gather relevant information
• Arrange pre-interview meetings with internal teams
• Maintain accurate records of the interview process
• Coordinate and schedule client interviews
• Transcribe and summarize interview recordings; prepare reports
• Input client feedback into Fu3e, ensuring data accuracy
• Create trend analysis reports from Fu3e data
• Share interview outcomes with internal teams and gather feedback
• Support administration for client expectation interviews
• Coordinate smaller client listening light interviews and collate findings
• Update the client listening area on Yogi with key findings
• Support Women at Gleeds activities, including meetings and events

Benefits include:

• Career development opportunities
• Contributory pension scheme
• Employee Assistance Programme
• Global travel scholarship
• Flexible working arrangements

Who we’re looking for

Skills & Experience:

• Excellent communication and interpersonal skills
• Strong organizational skills
• Attention to detail
• Proficiency in MS Office; quick learner of new tools
• Experience in administration or coordination (preferred)
• Proactive, self-motivated, able to work independently and in teams

Additional traits beneficial for success:

• Communication skills
• Analytical thinking
• Client focus
• Teamwork
• Problem-solving skills

About us

Gleeds offers a diverse, supportive culture that empowers you to make a difference. With over 75 offices worldwide, we value new perspectives and believe relationships are key to good business. Our values are:

• Professionalism with personality
• Excellence with humility
• Innovation with agility

We are committed to equal opportunities and flexible work arrangements, and are a Great Place to Work certified employer.