Assistant Claims Handler (Spanish speaking)

AXA UK; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading Insurance Division as an Assistant Claims Handler (Spanish speaking) with AXA UK. This role offers the opportunity to manage a variety of insurance claims, engage in problem-solving, and foster excellent relationships with clients and stakeholders. With potential for remote work and career progression, this position caters to detail-oriented individuals ready to make a meaningful impact.

Qualifications

• Fluent Spanish speaker with strong English communication.
• Ability to solve problems independently and work with clients.
• Ability to maintain relationships with stakeholders.

Responsibilities

• Manage a mixed portfolio of Insurance and Reinsurance claims.
• Act as a liaison between clients and the insurance firm.
• Develop understanding of legal and jurisdictional issues.

Skills

Spanish (native or fluent)

Customer service

Problem solving

Effective communication

Negotiating skills

Organizational skills

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Kennedys is looking for an Assistant Claims Handler (Spanish speaking) to join their Insurance Division.

This is a fantastic opportunity to join a market leading team, working on a variety of different insurance and Reinsurance cases with from Latin America with excellent long term progression opportunities.

You will be able to work from home frequently with travel to one of the Kennedys Offices as and when required.

Typically assistant claims handlers work on a mixed portfolio of Insurance and Reinsurance claims, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution.

Team

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, handle claims on behalf of major international insurers, reinsurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

Clients

Assistant Claims handler will also continue to manage claims that fall outside of their delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting.

Cases

Each assistant claims handler will need to develop a broad knowledge of legal and jurisdictional issues in respect of a variety of case types.

The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm.

Required experience

• Native or fluent Spanish speaker with good English skills
• Liaison with clients, provision of customer service
• Ability to solve problems and make decisions with limited director
• Self-starter who identifies and proposes solutions to problems
• Team player
• Ability to innovate and anticipate problem
• Ability to identify Claims issues requiring escalation at an early stage
• Ability to development excellent working relationships with a variety of internal and external stakeholders
• Microsoft Word, Excel, PowerPoint, Outlook
• Effective communication and negotiating skills
• Influencing and building relationships
• Organisational and prioritising own workload.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.