Assistant Claims Handler (Spanish speaking)

Kennedys; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in the UK seeks an Assistant Claims Handler (Spanish speaking) to join their Insurance Division. This role involves managing various claims and providing exceptional service to clients. Strong Spanish and problem-solving skills are essential. The position allows for frequent home working, with occasional travel to the office. Experience in customer service and a team-oriented attitude are required for success.

Qualifications

• Fluent Spanish speaker with good English skills.
• Ability to solve problems and make decisions.
• Self-starter who proposes solutions.

Responsibilities

• Manage various insurance and reinsurance claims.
• Develop knowledge of legal and jurisdictional issues.
• Provide first-class service to insurers.

Skills

Fluent Spanish

Customer service

Problem-solving

Team player

Effective communication

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Kennedys is looking for an Assistant Claims Handler (Spanish speaking) to join their Insurance Division.

This is a fantastic opportunity to join a market leading team, working on a variety of different insurance and Reinsurance cases with from Latin America with excellent long term progression opportunities.

You will be able to work from home frequently with travel to one of the Kennedys Offices as and when required.

Typically assistant claims handlers work on a mixed portfolio of Insurance and Reinsurance claims, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution.

Team

Kennedys' Claims Handling team is one of the leading, most experienced claims handling teams in the UK, Ireland and internationally. Our team, handle claims on behalf of major international insurers, reinsurers, brokers, managing general agents and insurer -led schemes. We deal with thousands of notifications and our claims handlers provide pro-active, responsive, and cost-effective claims services, driven by a desire to provide outstanding client service.

Clients

Assistant Claimshandler will also continue to manage claims that fall outside of their delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting.

Cases

Each assistant claims handler will need to develop a broad knowledge of legal and jurisdictional issues in respect of a variety of case types.

The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm.

Required experience

• Native or fluent Spanish speaker with good English skills
• Liaison with clients, provision of customer service
• Ability to solve problems and make decisions with limited director
• Self-starter who identifies and proposes solutions to problems
• Team player
• Ability to innovate and anticipate problem
• Ability to identify Claims issues requiring escalation at an early stage
• Ability to development excellent working relationships with a variety of internal and external stakeholders
• Microsoft Word, Excel, PowerPoint, Outlook
• Effective communication and negotiating skills
• Influencing and building relationships
• Organisational and prioritising own workload.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

* where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.