Assistant Chief Concierge

Pan Pacific London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a passionate Assistant Chief Concierge. You will assist in delivering exceptional guest experiences while managing team training and operations. The ideal candidate has confidence, empathy, and a focus on attention to detail. Joining this vibrant team offers excellent development opportunities and various perks including additional days off for birthdays and discounts on food and beverages.

Benefits

Access to Mental Health First Aiders

Extra day off for birthday

Cycle to Work Scheme

Enhanced Maternity and Paternity Policies

Employee Assistance Programme

50% Discount on Food

Career Progression Opportunities

Qualifications

• Ability to handle multiple tasks and keep calm under pressure.
• Strong focus on guest experience and creating memorable interactions.
• Experience in a concierge or customer service role is preferred.

Responsibilities

• Assist the Chief Concierge with daily operations and team training.
• Provide personalized experiences for every guest as an ambassador.
• Establish relationships with local partners for up-to-date information.

Skills

Confidence

Empathy

Professionalism

Attention to detail

Job description

Social network you want to login/join with:

Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.

At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re
on the looking for a passionate and guest-focused Assistant Chief Concierge to
become a valued part of our outstanding Concierge team at Pan Pacific London.

You
bring confidence, empathy, and professionalism to every interaction, whether
with guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.

If
you take pride in your work, pay close attention to detail, and consistently
put people at the heart of everything you do, we would be delighted to hear
from you.

JOB SUMMARY

As
an Assistant Chief Concierge in our Concierge department, you will play a key
role in delivering exceptional, personalised experiences for every guest. You
will be a true ambassador of Pan Pacific London, ensuring every interaction
reflects our commitment to excellence. Your responsibilities will include, but
are not limited to:

• Assisting our Chief Concierge with day
to day operations and upholding standard operational procedures in line with
Pan Pacific London policies, we strive for excellence and consistency.

• You
are responsible for team meetings and training for the Front Office with a
strong focus on their development and growth (concierge, butlers, reception,
etc). You are confident and drive the
Concierge team meetings and conduct training to develop and grow the front
office team.

• You
are the heartbeat of the City with extensive knowledge of activities/events
available in the City (theatres, exhibitions, concerts, shows, sports, leisure
activities, sightseeing tours, etc.)

• Establish
a close relationship with the relevant partners in these areas to provide the
most up-to-date information, ticketing, reservations, etc.

YOUR BENEFITS WORKING AS AN ASSISTANT
CHIEF CONCIERGE AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:

·
Access to Mental Health
First Aiders

·
An extra day off to
celebrate your birthday

·
Cycle to Work Scheme

·
Employee Referral Scheme

·
Season Ticket Loan

·
Enhanced Maternity and
Paternity Policies

·
Eye Care Voucher Scheme

·
Social and Employee
Wellness Activities

·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors

·
Two hotel-wide social
events per year, plus additional team gatherings

·
Complimentary dry
cleaning for uniforms and work attire

·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year

·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London

·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties

·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group

·
Complimentary meals
prepared daily by our chefs

·
Two fully paid Study
Days per year (in addition to annual leave)

·
Two fully paid Volunteer
Days per year (in addition to annual leave)

·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group

·
Additional perks through
YuLife

·
Dedicated discounts with
local eateries

ABOUT PAN
PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.

Join Our
Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:

·
Hotel of the Year –
Group (2023) | Catey Awards

·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards

Please note: All applicants for
the role of Assistant Chief Concierge must
have the legal right to live and work in the UK without any restrictions. Proof
of eligibility will be required from all candidates at the interview stage.