Assistant Change Coach

TN United Kingdom; Guildford; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking organization dedicated to making a positive impact on people's lives. As an Assistant Change Coach, you will play a crucial role in supporting individuals on their journey to employment. This part-time position involves assisting Employment Coaches, conducting assessments, and engaging participants through various activities. You will work flexibly across locations, promoting a culture of inclusivity and empowerment. If you are passionate about helping others and thrive in a dynamic environment, this role offers a unique opportunity to contribute meaningfully to the community while developing your skills and experience in a supportive setting.

Qualifications

• Effective questioning skills and experience in outcome-driven environments.
• Understanding of positive behaviour change and customer service experience.

Responsibilities

• Assist Employment Coaches with programme induction sessions and Job clubs.
• Conduct assessments and maintain accurate customer records.
• Support in organising recruitment campaigns and Job Club activities.

Skills

Empowers and Inspires Others

Adaptable and Resilient

Communication

Analytical Thinking & Problem Solving

Emotional Intelligence

Customer Care

Planning & Organising

Team Work

Education

GCSE or equivalent in English and Maths at grade ‘C’ or above

Willingness to undertake relevant training

Tools

ICT systems

Job description

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General information

Job Posting Title: Assistant Change Coach
Date: Tuesday, April 16, 2024
City: Guildford
Country: United Kingdom
Working time: Part-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role can be based in either Guildford, Crawley, or Brighton with travel to support other sites if needed.

Responsibilities:

1. Assist Employment Coaches in conducting programme induction sessions, running Job clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.
2. Make outbound calls to engage participants following referral to the programme.
3. Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
4. Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
5. Sensitively handle customer concerns about joining an employment programme or returning to work.
6. Organise and undertake Job Club activities either at the central hub or outreach locations (including job search, preparing CVs, talks from employers, etc.).
7. Support in organising bulk recruitment campaigns for specific employers.
8. Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work.
9. Assist with customers’ employment training needs including travel training.
10. Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
11. Maintain accurate customer records that are compliant with quality procedures.
12. Support Employment Coaches (EC) in re-engaging with disengaged customers.
13. Support EC with additional activities e.g., bus fares, follow-up Did not attends, etc.
14. Support ECs with mandating paperwork.
15. Deal with day-to-day responsibilities of the office maintenance (e.g., post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
16. Work flexibly, supporting all activities of a team as directed by the Contract Manager.
17. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
18. Work from local hubs and community outreach locations to increase service accessibility.
19. Work flexibly, which may include evenings and weekends, as well as being based in different hub locations when required.
20. Actively and positively promote Pioneer, its vision and values at all times, including targeted marketing activities such as networking, attendance at events, and public relations activity in line with the Pluss Marketing Strategy.
21. Uphold safeguard and promote the organisation's values and philosophy relating particularly to ethics, integrity, corporate social responsibility, equal opportunities, and diversity as referenced in the company policy and values standards.
22. Act on any issues of concern in relation to Safeguarding Adults and Children, adhering to and acting on Pluss policies and procedures.
23. Uphold and comply with Data Protection and confidentiality standards.

Competencies

Essential

1. Empowers and Inspires Others
2. Adaptable and Resilient
3. Communication
4. Analytical Thinking & Problem Solving

Desirable

1. Emotional Intelligence
2. Customer Care
3. Planning & Organising
4. Team Work

Knowledge, Experience and Skills

Essential

1. Demonstrates effective questioning skills, including probing and challenging
2. Experience of an outcome-driven environment
3. Experience in the use of ICT systems
4. Understanding of how to affect positive behaviour change

Desirable

1. Experience of working with people with multiple and complex needs, including health conditions and disabilities
2. Experience of working with unemployed people
3. Experience of working in a customer service environment
4. Knowledge of the barriers to employment and the welfare to work agenda
5. Experience of recording customer information on database programmes

Education/Training

Essential

1. GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
2. Willingness to undertake any relevant training in order to develop within the role

Desirable

1. Member of IEP

Other relevant factors

Essential

1. Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
2. Ability to work within Corporate Policy, Procedures and Health & Safety legislation
3. Commitment to the Company’s safeguarding protocols

Physical

Essential

1. Ability to carry out the duties of the job with reasonable adjustments when necessary
2. Ability to meet the mobility requirements of the job
3. Eligible to Work in the UK status