Assistant Centre Manager - Automotive Service and Repair

HiQ Tyres and Autocare; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known automotive service provider in Coventry seeks an Assistant Centre Manager to lead a team dedicated to customer service excellence. Responsibilities include team training, performance improvement, and achieving KPIs. Ideal candidates will have mechanical experience, at least 2 years of supervisory experience, and a passion for customer satisfaction. The role offers a supportive work environment with opportunities for career growth and rewards.

Benefits

Uncapped monthly bonus structure

Generous employee discounts

Training courses for EV & Hybrid

Company Sick Pay

Refer a friend scheme

30 days holiday

Ad hoc incentives

Qualifications

• Minimum of 2 years' supervisory experience in the retail sector.
• Experience in a fast-fit car centre or recognized vehicle franchise dealership.
• Strong mechanical knowledge with hands-on experience using hand tools and power tools.

Responsibilities

• Lead and train the team to provide excellent customer service.
• Ensure the team is effective and productive.
• Work with manager to improve business performance.
• Maximize profit and turnover.
• Assist with costs, margins, and cash collection.
• Deliver KPIs and empower the team.
• Manage stock routines and merchandising activity.
• Build relationships with customers and traders.
• Support health and safety policies and procedures.

Skills

Mechanic experience

Supervisory experience

Customer service orientation

Relationship building

Mechanical knowledge

Job description

Overview

HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Coventry Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm - 08.30 to 12.30 Saturday

No Sundays or Bank Holidays

Salary negotiabledepending on skills andexperience.

Responsibilities

• Leading and training the team to provide excellent customer service


• Ensuring the team is effective and productive


• Working with the team, peers, and store manager to improve the business


• Maximising profit and turnover


• Assist the store’s manager with costs, margins and cash collection


• Planning to deliver KPIs and empowering the team to deliver


• Planning key merchandising activity in a timely manner and ensuring stock management routines are in place


• Building relationships with customers and local traders


• Proactive interactions with customers


• Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures


• Hands-on support technically in the workshop when required


• To carry out administration duties as required within the store.


• To undertake any additional duties (within reason) for the efficient running of the Store.

What you will need

• Mechanic experience


• Experience within the retail sector with a minimum of 2 years' supervisory experience


• Passionate about improving performance and sales, and delivering a high standard of customer service


• Able to build positive and effective professional relationships


• Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.


• Strong mechanical knowledge with hands-on experience using hand tools and power tools.

Benefits

• We treat our employees like family and provide training and career opportunities.


• Uncapped monthly bonus structure.


• Generous employee discounts on all HiQ Group services.


• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.


• Company Sick Pay.


• Refer a friend scheme.


• 30 days holiday inclusive of bank holidays.


• Ad hoc incentives and industry related days out.


• Reward Gateway (Massive discounts on groceries, high street retailers and many more).

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.