Assistant Centre Manager

CV Recruitment; Hempstalls; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading company in serviced office solutions seeks an Assistant Centre Manager in Stoke on Trent. This role is crucial in delivering exceptional customer service while overseeing operations and team performance. Candidates should have strong supervisory experience, excellent IT skills, and a commitment to high standards of customer care. The position offers a competitive salary, commission, and a comprehensive benefits package.

Benefits

Commission

Clothing Allowance

Health Care Package

Pension

Free Parking

Corporate Discounted Associated Benefits

Qualifications

• Experience of leading a team and coaching.
• Technical ability to assist customers with phone setups and troubleshoot issues.
• Excellent communication and customer service skills.

Responsibilities

• Supervise day-to-day operations of the business centre.
• Maintain high standards of customer care and service.
• Support the Centre Manager in profitability and occupancy efforts.

Skills

Supervisory skills

Office experience

Customer service

IT knowledge

Job description

Assistant Centre Manager

Stoke on Trent

Excellent Permanent Opportunity

Up to £27k plus commission

Plus benefits, Commission, Clothing Allowance, Health Care Package, Pension, Free Parking, Corporate Discounted Associated Benefits

The Role:

To join an Award Winning team who strive to provide the very best in customer service within a serviced office business

Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and support to customers

Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business

Day to day supervision of the business centre operation and team, focusing on the company’s Mission of providing high quality customer service and revenue generation

Supporting the Centre Manager to ensure the centre maintains profitability and occupancy particularly in the services and meeting and conference room products

The main emphasis of this role is ensuring the centre runs efficiently and cost effectively whilst providing the highest levels of customer service on a day to day basis

This will be achieved through effective co-ordination of the team

The Assistant Centre Manager has a key role to play within the centre’s operation

Having responsibility for supervising the team under the direction of the Centre Manager

This will be through directing and delegating of daily tasks and activities of Service Co-ordinators

As this is mainly a hands-on role, the close working relationship with the team and clients will be key to the success of this role and the centre

The ability to supervise, coach and develop the team is important for the efficient running of a profitable centre, therefore the ability to communicate effectively at all levels is essential

Focusing on sales and marketing of the centre, you will be required to take active part in the sales process, which includes completing views and supporting the business development functions

Skills and Attributes required:

Experience of leading a team, supervisory skills, office experience

Proven experience of coaching and developing a team

Telecomms experience is desirable, technical ability able to provide support to new customers with the set up of their phones on arrival

Able to troubleshoot connection issues, internet issues so excellent IT knowledge is essential

A very busy role and varied, a flexible approach and willingness to be proactive and involved

Able to work well under pressure

A high standard of personal presentation

Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre

A team player who takes pride in their work and customer service support

Excellent customer service skills

Able to problem solve and deal with people at all levels

Accurate, attention to detail, numeric

Excellent IT skills

The Hours:

37.5 Hours per week

Monday to Friday

Between the hours of 8am and 5.30pm