Assistant Central Support Manager

Blue Arrow; Larbert; On-site; Full time

Job summary

A leading company seeks an Assistant Central Support Manager for a 4-month contract in Larbert. This role involves overseeing performance and service delivery, managing customer relationships, and resolving disputes within a large public sector setting. Ideal candidates will have significant customer care experience and supervisory management skills.

Qualifications

• Must have experience in customer care within a large public-sector setting.
• Proven ability to manage a large team.
• Knowledge of fire safety regulations and lifting/handling procedures.

Responsibilities

• Ensure service needs are met within contractual requirements.
• Manage departmental performance and implement HR policies.
• Resolve complex service and HR issues.

Skills

Diplomacy

Negotiation

Customer Care

IT Proficiency (Microsoft Office)

Education

Diploma or working towards a degree

NVQ Level 2 in Health & Safety and supervisory management

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Blue Arrow

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e35ac5984111

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Assistant Central Support Manager
4-month contract
£16.31 - £20.32 per hour (PAYE)
37.5 hours per week
On-site, Larbert FK5

Department:
Portering, Linen & Waste, Switchboard, Helpdesk & Reception, Security

Job Purpose:
A key member of the Central Support Team, working alongside the Central Support Manager to ensure service needs are met within contractual requirements. Responsibilities include building customer relationships, managing expectations, resolving disputes, and overseeing performance and service levels. Strong diplomacy and negotiation skills are essential. The role also involves strategic planning and budget management, with occasional cover for the Central Support Manager.

Key Duties:
- Provide autonomous support, using tact and diplomacy to resolve complex and sensitive service and HR issues.
- Maintain records and ensure compliance with Health & Safety and quality standards.
- Monitor operational issues and optimise team allocation according to service specifications.
- Support budget management and make decisions affecting service delivery quality.
- Manage and review departmental performance, implementing HR policies, training, and professional development.
- Investigate disciplinary cases, authorise payroll, and oversee recruitment and selection processes.
- Analyse service trends, monitor key performance indicators, and develop improvement plans.
- Prepare reports, ensure data accuracy, and manage workload allocation.
- Build effective relationships with departmental managers, providing guidance on logistics procedures.
- Handle sensitive personnel matters, making informed strategic and operational decisions.

Skills & Experience Required:
- Diploma or working towards a degree (or equivalent experience).
- NVQ Level 2 in Health & Safety and supervisory management.
- Extensive experience in customer care within a large public-sector setting, preferably in healthcare.
- Proven ability to manage a large team, overseeing performance, recruitment, and training.
- IT proficiency (Microsoft Office), knowledge of fire safety regulations, and lifting/handling procedures.

If you are interested and meet the above criteria, then please apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.