Assistant Casino Manager

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Casino-Manager, der die Casino-Operationen leitet und das Team motiviert. In dieser spannenden Rolle sind Sie verantwortlich für die täglichen Abläufe, die Einhaltung von Vorschriften und die Förderung des Kundenservices. Sie bringen mindestens ein Jahr Erfahrung in einer Führungsposition mit und haben ein Talent für Finanzmanagement sowie die Fähigkeit, ein internationales Team zu leiten. Wenn Sie eine Leidenschaft für die Casino-Branche haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung als Senior Casino Supervisor erforderlich.
• Kenntnisse in Finanzmanagement und Kundenservice sind entscheidend.

Responsibilities

• Leitung der Casino-Operationen und Überwachung der täglichen Aktivitäten.
• Sicherstellung der Einhaltung der Spielregeln und Leistungsmanagement des Personals.

Skills

Entscheidungsfindung

Beobachtungsfähigkeiten

Finanzmanagement

Kundenservice

Mitarbeiterführung

Disziplinarverfahren

Computerkenntnisse

Education

Bachelor in Hospitality Management

Bachelor in Betriebswirtschaft

Tools

Excel

Word

Job description

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
• One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
• Ability to make decisions based on sound judgment regarding rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Through working knowledge of computers, Internet access and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.