Assistant Care Manager – Dementia/Live-In Service

Neuro Rehab Times; London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading home care provider in London is seeking an Assistant Care Manager for its Dementia Service. This role involves overseeing care delivery, supporting a team of care workers, and managing client documentation to ensure quality care for individuals living with dementia. Ideal candidates will have experience in live-in care, a proactive attitude, and strong interpersonal skills.

Qualifications

• Experience working with individuals requiring Live-In care.
• Experience supporting individuals with dementia.
• Effective verbal and written communication skills.

Responsibilities

• Support the manager in delivering high-quality care and managing the Support Worker team.
• Conduct assessments and prepare care support plans.
• Ensure compliance with quality assurance markers.

Skills

Interpersonal skills

Dispute resolution

Ability to work under pressure

Teamwork

Education

Administrative or IT qualifications

Job description

Assistant Care Manager – Dementia Service – Live-In

Position: Assistant Care Manager – Dementia Live-In

Location: SweetTree Home Care Services – Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Schedule: Monday – Friday, 9am – 5pm. 37.5 hours weekly.

Salary: £27,000 – £30,000 per annum, pro rata basis

Agreement Period: Full Time – Permanent

Join Us in Delivering Exceptional Care:

At SweetTree, we are dedicated to creating meaningful connections and enhancing the lives of those requiring home care, particularly individuals living with dementia. We believe that every interaction is an opportunity to make a positive impact. We are seeking passionate individuals who share our commitment to compassionate care.

Role Overview: As the Assistant Care Manager, you will support the Dementia Service Live-In Manager in delivering high-quality care and support to our clients. You will assist in managing the Support Worker team, ensuring compliance with SweetTree’s Quality Assurance markers, and contributing to the achievement of our company KPIs.

Key Responsibilities:

• Ensure a high-quality, client-centred approach, focusing on goal attainment and enhancing quality of life.
• Audit the delivery and accuracy of support as outlined in Support Plans, including outcome monitoring and medication management.
• Review Daily Support Records and escalate any concerns to the Support Manager.
• Prepare and deliver client care reports to third parties (e.g. Solicitors, Case Managers, Local Authorities) as needed.
• Assist the manager in implementing ST Connect within the live-in service.
• Conduct spot checks and client reviews alongside the Live-In Manager.
• Participate in needs assessments and prepare care and support plans, ensuring they are regularly updated.
• Support the Live-In Manager with administrative tasks related to client and support worker documentation.
• Maintain and update the care certificate log for new support workers during their probation period.
• Conduct competency spot checks and probation reviews for support workers.
• Proactively develop ongoing Learning & Development for Support Workers and assist in performance management.
• Assist in interviewing candidates and lead cross-service interviews as required.
• Facilitate training sessions for Support Workers as needed.
• Coordinate package deliveries and shift schedules effectively.
• Answer the New Enquiry Line as required.
• Act as a backup for emergency client support during uncovered daytime shifts.
• Participate in the on-call out-of-hours service rota as needed.
• Answer telephone calls in the SweetTree office actively.

PERSON SPECIFICATION

Essential Experience, Skills, and Attitudes:

• Experience working with individuals requiring Live-In care.
• Experience supporting individuals with dementia.
• Ability to work within a team in a fast-paced, pressured environment.
• Desirable experience as a support worker within the community.
• Desirable administrative or IT qualifications.
• A proactive attitude that embraces challenges.
• Strong interpersonal skills with the ability to motivate a remote workforce.
• Excellent dispute resolution skills and composure under pressure.
• Experience working positively in a diverse environment.
• Effective verbal and written communication skills at all levels.

Join our dedicated team at SweetTree and embark on a fulfilling career where you can truly make a difference in the lives of our clients. Experience the support and rewards of being part of a dynamic and caring community.