Assistant Care Coordinator

NHS; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

The NHS is seeking an Assistant Care Coordinator to support patient care in a dynamic healthcare setting. The successful candidate will collaborate with GPs and nurses, helping patients navigate long-term health conditions. A strong background in IT, communication, and clinical skills is essential as part of a compassionate, team-oriented environment.

Qualifications

• Experience in health environment and knowledge of clinical coding required.
• Prepared to undertake training in personalised care planning.
• Ability to work autonomously and under pressure.

Responsibilities

• Support patients' care across the Primary Care Network.
• Utilise population health intelligence to assist in patient management.
• Conduct regular clinical audits and monitor patient support programs.

Skills

IT skills

Communication

Empathy

Attention to detail

Education

GCSEs including Maths and English

Tools

SystmOne

Job description

Are you passionate about making a real difference in patients' lives? Do you thrive in a dynamic, people-focused environment? If so, the role of Assistant Care Coordinator at The Whalebridge Group could be the perfect next step in your career.

As an Assistant Care Coordinator, youll play a key role in supporting our patients to access the right care, at the right time. Working closely with our GPs, nurses and wider healthcare team, you'll help identify patients who need extra support, assist in managing long-term conditions and ensure follow-up care runs smoothly.

At The Whalebridge Group, were a close-knit, forward-thinking team that values compassion, collaboration and innovation. Youll be supported in your development, encouraged to bring ideas to the table and given the opportunity to grow within a progressive healthcare setting.

If youre organised, caring, and ready to make a real impact in your community, wed love to hear from you.

Main duties of the job

As an Assistant Care Coordinator at The Whalebridge Group, you'll be supporting the care of patients with a range of health and social needs.

This is a varied, people-focused role where strong communication, organisation and a compassionate approach are key. If you enjoy helping others and want to be part of a team thats making a positive difference in patients' lives every day, this could be a great fit for you.

About us

At The Whalebridge Group, we are proud to be a supportive, forward-thinking practice at the heart of our community. Serving a diverse patient population, we are committed to providing high-quality, compassionate care through a collaborative and inclusive approach.

Our team includes experienced GPs, nurses, healthcare assistants, care coordinators, administrative staff, and allied health professionals all working together with one clear aim: to improve the health and wellbeing of our patients. We foster a friendly, team-oriented atmosphere where everyones contribution is valued and open communication is encouraged.

Job responsibilities

MAIN ROLE AND PURPOSE OF THE POST

The Assistant CareCoordinator will work across the Primary Care Network, under the direction ofthe Care Coordinator. They will utilisepopulation health intelligence to identify patients and support their care.

SPECIFICRESPONSIBILITIES

Data

Build and utilisesearches within SystmOne to support PCN projects.

Research health intelligenceto support the PCN strategic decision making.

Refine clinical codingto support PCN projects.

Carry out regularclinical audits.

Monitor and report PCNachievement of PCN DES areas and IIF indicators.

Monitor targetedinterventions to improve uptake or national cancer screening programmes.

Monitor uptake of allimmunisation programmes.

Using invitation,education and encouragement, support patients to:

Manage their long termconditions.

Engage with cancerscreening programmes.

Protect themselves withimmunisation programmes.

Manage their ownhealth.

Support patients tonavigate the health system.

Support

The Assistant Care Coordinatorwill support clinicians by:

Collecting and sharinginformation via Teamnet.

SupportMulti-disciplinary meetings.

GENERAL RESPONSIBILITIES

Confidentiality

You shall comply with the General DataProtection Regulations when processing personal data for patients and staff.UPDATEFC

You must be aware of the Caldicott Principlesas they affect your work. You canaddress any questions in relation to this to your line manager.

Any data breaches should be reportedimmediately to the Data Protection Officer.

Allenquiries from the media must be referred to a Senior Manager.

Healthand Safety

All employees have a statutory duty of care for the safetyof themselves and others. Employees arerequired to report any hazards as soon as they are identified.

All staff must contribute to themanagement of risk. This requires themto assess the risk in all situations, take appropriate actions to mitigate anyrisks identified and report all hazards, incidents and near misses.

All buildingsoccupied by staff of TWG are non-smoking environments. No-one may smoke or vape in thebuilding. Staff who smoke or vapeoutside the buildings should cover their uniform.

FlexibilityStatement

The content of this Job Description represents an outlineof the post only and is therefore not a precise catalogue of duties andresponsibilities. It is intended to beflexible and subject to amendment in the light of changing circumstances andfollowing consultation with the post holder.

Person Specification

Experience

• Have excellent IT skills.
• Have worked in a health environment.
• Have experience of working with a clinical system, preferably SystmOne.
• Have an excellent understanding of clinical coding.
• Have an understanding of medical terminology.

Qualifications

• Have GCSEs including Maths and English.
• Have undertaken or be prepared to undertake training in personalised care planning.
• Have undertaken or be prepared to undertake training in shared decision making.

Communication and Interpersonal skills

• Engage with clinical and admin team members, to support patient care.
• Demonstrate the ability to empathise with and support a range of patients.
• Engage with external organisations in a professional and effective manner.
• Demonstrate excellent written communications and be able to produce letters, reports and minutes to a high standard.
• Be non-judgemental.
• Work in an organised and efficient manner, with an attention to detail.
• Able to work under pressure and to meet deadlines.
• Able to work autonomously and also as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.