Assistant Care Coordinator

Integrated Care System; Matlock; On-site; GBP 20,000 - 30,000; Part time

Job summary

A local healthcare provider is seeking a proactive Assistant Care Coordinator in Matlock, England. This part-time role involves supporting care delivery, coordinating home visits, and administrative duties. Ideal candidates will possess GCSEs in English and Maths, experience in health or social care, and excellent communication skills. Flexibility in working hours and some travel required.

Qualifications

• Experience in health or social care roles is necessary.
• Excellent communication and interpersonal skills are essential.
• Ability to maintain confidential information and records accurately.

Responsibilities

• Provide operational and administrative support to the Care Coordination function.
• Assist Care Coordinators in identifying patients for personalised care planning.
• Manage daily referrals and scheduling for the PCN Home Visiting Team.

Skills

Excellent communication and interpersonal skills

Organised and able to prioritise workload

Experience in health or social care roles

Ability to work as part of a multidisciplinary team

Proficient in Microsoft Office and digital systems

Education

GCSE Grade A to C in English and Maths

Job description

Derbyshire Dales Primary Care Network Ltd (DDPCN Ltd) is seeking a proactive and compassionate Assistant Care Coordinator to join our team. This role will support the delivery of person-centred care by working alongside our existing Care Coordinators to identify and address the non-clinical needs of patients with complex health and social circumstances.

The post-holder will provide operational and administrative support to the Care Coordination function, including the coordination of our Home Visiting Team and the Home from Hospital / Transfer & Settle Service, ensuring smooth, timely, and joined-up care for patients across the PCN. The Assistant Care Coordinator will also provide cover during periods of absence within the Care Coordinator team, ensuring consistency of service delivery across practices.

Main duties of the job

Administrative and Team Support

• Provide general administrative support to the Care Coordination team including appointment scheduling, call handling, correspondence, and documentation.
• Attend and contribute to MDT (multi-disciplinary team) meetings, taking notes and following up on assigned actions.
• Provide cover and continuity during periods of Care Coordinator leave or absence.
• Contribute to internal audits, evaluations, and service reviews to support continuous improvement.

General Care Coordination Support

• Assist Care Coordinators in identifying and supporting patients who would benefit from personalised care planning, including those with long-term conditions, frailty, or frequent hospital admissions.
• Support patients in understanding and navigating local health and social care services, promoting self-management and independence.
• Maintain up-to-date and accurate records in clinical systems, ensuring compliance with GDPR and local governance.

Home Visiting Team Coordination

• Manage daily referrals and scheduling for the PCN Home Visiting Team, ensuring efficient allocation of visits.
• Liaise with GP practices, community services, and visiting clinicians to prioritise and coordinate patient visits.
• Track visit outcomes and ensure follow-up actions are communicated and documented.

Home from Hospital / Transfer & Settle Service

• Coordinate referrals from acute and community hospitals into the Home from Hospital or Transfer & Settle pathway.

About us

DDPCN supports the 7 GP Practices situated in the beautiful Derbyshire Dales. The main office is at Scholes Mill, Tansley near Matlock, which has plenty of free on-site parking.

The successful applicant will join a friendly, supportive team that maintains excellent working relationships with stakeholders and community healthcare providers.

Job description

Job responsibilities

As outlined previously (above). This is a part-time role (0.5 FTE) with flexible working hours. Some travel across the Derbyshire Dales area may be required. The role may occasionally involve attending meetings at partner sites. Full training and supervision will be provided. This post may be combined with a 0.5 FTE Finance and Administration Assistant post for a full-time opportunity.

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Experience in health or social care roles
• Excellent communication and interpersonal skills
• Ability to work as part of a multidisciplinary team
• Organised and able to prioritise workload
• Ability to work with confidential information and maintain records accurately
• Proficient in Microsoft Office and digital systems

Desirable

• Good understanding of primary care and community health services
• Basic understanding of care coordination or personalised care
• Experience working with vulnerable patient groups
• Knowledge of Home Visiting or discharge planning services
• Understanding of social prescribing and PCN services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required through the Disclosure and Barring Service (DBS).

Employer details

Derbyshire Dales Primary Care Network

Address: Darley Dale Medical Centre, Dale Road South, Darley Dale, Matlock, Derbyshire, DE4 2EU

Website: https://ddpcn.co.uk/